Hi,

i disconnected the horizon from the power the whole night. Unfortenately no luck. I also reinstalled the tv without the ecternal devices connected but also no luck.

ancient waiting software update.

regards Edwin

There has been a software update recently. I do not expect a new one very soon. You even may have a hardware issue. Do not struggle any longer and let the dealer solve the problem.

I use a CI+ card , software version : qm153E.0.7.0.209

regards Edwin

BartS is correct. Your problem does seem to be on the severe end of the scale and B&O should have these problems resolved.

At this point a process of elimination is what is being asked for, I would suggest removing the card and trying again.

The software you mention was released on the 8th of May 2018. I am using the same version. So by removing the CI+ card and re-installing the TV with no attached devices you are repeating my test.

Thanks, Beoaus.

Thanks,

It is most likely that the problem occured afther the New software because it is dor about there weeks now.

i reinstalled the tv this morning without any devices. I installed the CI card otherwise i cannot watch tv. Same issue again. It Always occurs the first time when Powered on. If it occurs I shut down the power and wait a few minutes after that I can watch a long time without issues.

i informed the dealer, Hopefully they can find the issue.