Eddegroot72 wrote:

after using the Beovision Horizon for a few months without any problem recently my horizon causes problems.

when watching tv the screen will turning black and then turning in full screen colors. White screen, green screen, blue screen, red screen. The sound of the broadcast is going on.? This happen randomly. Sometimes after one minute, sometimes after three hours? Sometimes multiple times after each other.

chamging channels or input is not changing things. The only thing that works is turning off the device and on again and sometimes turning of the power is the only remedy.

tv has the latest firmware and clean install after that. If the screen is not bugging everything works fine?

does others experienced this behavior and so have a solution.

thanks in advance for your wisdom

regards edwin

Eddegroot72 wrote:

after using the Beovision Horizon for a few months without any problem recently my horizon causes problems.

when watching tv the screen will turning black and then turning in full screen colors. White screen, green screen, blue screen, red screen. The sound of the broadcast is going on.? This happen randomly. Sometimes after one minute, sometimes after three hours? Sometimes multiple times after each other.

chamging channels or input is not changing things. The only thing that works is turning off the device and on again and sometimes turning of the power is the only remedy.

tv has the latest firmware and clean install after that. If the screen is not bugging everything works fine?

does others experienced this behavior and so have a solution.

thanks in advance for your wisdom

regards edwin

Thanks for the bump. I contacted my b&o dealer but they did niet have experience with this behaviour.

hopefully support can help me further. The intervals are sometimes very short so I have to turn the tv Off and on again several times in the evening.

Thanks for the bump. I contacted my b&o dealer but they did niet have experience with this behaviour.

hopefully support can help me further. The intervals are sometimes very short so I have to turn the tv Off and on again several times in the evening.

Good morning,

The issue is repeating a few times a day. 

Connected: - Apple TV 2s generation, blu ray philips bp9600, chrome cast 

TV zinggo/upc (Dutch) with a cam/ci+ module

I did already install the tv a few times but no luck. I will try to restart without the hdmo ports connected and see if it works.

Hopefully a software update will arise which cures this.

Thanks for the response.

Have you tried to disconnect the tv from the power for a few hours?

Eddegroot72 wrote:

after using the Beovision Horizon for a few months without any problem recently my horizon causes problems.

when watching tv the screen will turning black and then turning in full screen colors. White screen, green screen, blue screen, red screen. The sound of the broadcast is going on.? This happen randomly. Sometimes after one minute, sometimes after three hours? Sometimes multiple times after each other.

chamging channels or input is not changing things. The only thing that works is turning off the device and on again and sometimes turning of the power is the only remedy.

tv has the latest firmware and clean install after that. If the screen is not bugging everything works fine?

does others experienced this behavior and so have a solution.

thanks in advance for your wisdom

regards edwin

I am always impressed when owners show such grace while having this type problem on a brand new product (that is under warranty?) and their dealer and/or manufacturer just lets them simmer as if some malfunction on expensive products is OK. What I am reading is not a quirk but a failure on the key feature of a video product. While expressing regret but good luck might be a kind reaction, it is a terrible response. Fix the TV. 

Eddegroot72 wrote:

Good morning,

The issue is repeating a few times a day. 

Connected: - Apple TV 2s generation, blu ray philips bp9600, chrome cast 

TV zinggo/upc (Dutch) with a cam/ci+ module

That is quite a lot, both the issue occurrences and connected devices.

There is one step further which requires you to reinstall the TV without these devices connected. Though I would wait for new software prior to heading down this path.

Good luck.

Beoaus.