Playmaker: Connected with ethernet - still get dropouts - what's the problem?

26 replies

I connected my Playmaker to the ethernet port of a new airport extreme. I still get dropouts, however a bit fewer than before when i used wifi only.

Now, it drops only occasionally every 2-3 song or so. The dropouts vary from minor to major (lost connection).

I also changed channel on the router to a less crowded channel.

-> The dropouts seem to disappear in the eveningtime, which suggests that this is because the network is less crowded at this time?

Any ideas?

That sounds odd.

On your Apple router can you make the playmaker have a fixed IP?

If it's fixed I think that may solve it

Ok, i can try that. This is the guide right? http://bogo.custhelp.com/app/answers/detail/a_id/7040/~/how-do-i-set-up-playmaker-with-a-static-ip-address%3F

Does that mean that i will only be able to play from one device?

static/fixed IP adress has nothing to do with the ability how many devices can play to the Playmaker. So no worry. ;-)

Great :) I am not 100% on where to find the correct information on mac os x, especially the ones in bold below:

"Enter your IP address, Netmask*, Gateway*, Primary DNS* and Secondary DNS*.

Note that if incorrect information is entered, you will not be able to update Playmaker with new software."

Could someone confirm where i find this info?

What are you using for playing music? Phone, tablet or pc?

I haven't had good experiences with my playmaker (mk1, hard wired).

Only when the music was stored on my phone or tablet it played without dropouts.

Location: Utrecht

Quite a challenge to achieve "Less is More" while having the Beovirus.

Using phone and mac, and spotify,

Hm, why should there be a difference between playing music stored and streaming?

Hi - I have a Playmaker 2 and hardwired it to the router. It played without any dropputs, however there are so many dependencies, like the signal strength to the device playing on it, how good a connection you have to the internet etc. 

If you are streaming from music on your phone then the phone is only having to connect and stream music held locally, if it is from say Apple Music or a cloud service, then it has to get the music from the cloud and then stream it to playmaker so potentially introduces more points of failure. There is also a dependancy on what the phone or device is doing at the time - i.e if it is downloading email or you are surfing the net or something.

I found that the best way was to make sure the router is in a place where you can get a good signal as much as possible - mine is in my attic so that the signal spreads across everywhere and then hardwire the playmakler. If you use a static address then the phone (I found anyway) finds it much quicker and it is more reliable.

The other thing to check is how many devices you have on your wireless network and if you're router is fast enough - generally a newer one that supports 2Ghz and 5Ghz will be ok - you can then look at seperating out traffic so that 2Ghz (which has a wider spread is used for one thing and 5Ghz is used for another (that one is faster but doesn't extend as far).

There is nothing wrong with the Playmaker device and it does to a certain extend depend on your local setup etc.

Location: United Kingdom

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beoplay-A1.png Beoplay-A1.png
Beogram-400x.png Beogram-400x.png

Hi,

Thanks for the advice. I have a new airport extreme which is placed openly with no obstructions. The PL1 is hardwired directly to the PL. 

The wifi channel configurator was set to 'automatic', so i did a scan and changed the setting to a less crowded channel.

The signal strength is not an issue, as i have an apple tv streaming 1080p video flawlessly. Shouldn't be an issue to stream audio reliably?

--> I still get dropouts every 2-3 song.

--> My airport express from 2009 works without dropouts without changing any setting.

How do i separate out traffic?

 

I am starting to feel embarrassed when showing the B&O speakers to my friends, as i know that i will eventually get a dropout! 

 

On a separate note: I feel that B&O hasn't responded well to issues with the PL, even though many people have issues with it. Their design philosophy clearly states: "Design has become our new niche. The gear should look smart, but technical performance should be outstanding." 

(https://www.beoworld.org/article_view.asp?id=29)

We pay a premium price for this technology, so i would expect that they solve this problem.

I am a big B&O fan, but i also measure a product by the company-response to issues with their products.

Other people also have similar issues:

/forum/general-discussion-and-questions/playmaker-dropouts-my-second-unit-being-returned

/forum/general-discussion-and-questions/disappointed-with-quality-of-playmaker#post-2010655

http://archivedforum2.beoworld.org/forums/p/9305/81619.aspx

/forum/general-discussion-and-questions/playmaker-ios6-iphone-5-dropouts

/forum/general-discussion-and-questions/a9-i-am-losing-my-mind#post-2003179

etc.

@B&O: I know this is a discontinued product, but please fix this. Customers first.

Dave. Am in Thailand on holidays. When I'm back I'll see if I can try some different feedback
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