Hi HC,

that is unusual. Is this a new device? Have you installed the latest update, before the first setup?

If you add Deezer to your content, the processing will start too. But usually it doesn't need hours to process Deezer. Deezer is not flawless. Sometimes they have issues as well.

1. Try to submit a log-file to B&O. This will help, if you have to get in touch with BeoCare.

Lift the back-plate. Enter "Diagnostics & Usage" then "Submit"

2. Try a pin-reset (ar. 15 seconds) with a paper-clip on booth devices (Jukebox/Tablet & the Soundheart/Base).

3. Try to log-out from Deezer. 

Lift the back-plate. Enter "Add Content" then log-out under Deezer

wait until the new processing is finished

4. Try a second factory reset

Afterwards just log-in to TuneIn, not Deezer

5. Check for a new update. Install latest update, if available.

6. Log-in in Deezer

Again, sometimes it's Deezers fault. In my case, Deezer is today very unstable in Singapore - This is one reason, why want to use my own content with the BS Moment.

Cheers Beroli

Hello Beoworlders,

My Moment will be delivered to my dealer next week.

I plan to make the installation by myself (the golden era when dealers included delivery and setup in the price paid or the product seems to be over) and miss the installation guide.

The user manual does not say anything on setup (or example how to put the Moment in option  2).

Can anyone help me?

Kind regards,

Yann.

Hi YannChris,

Here I uploaded the Moments Installation Guide 

And very instructive, the latest Beolink handbook: 

Beroli wrote:

Hi HC,

that is unusual. Is this a new device? Have you installed the latest update, before the first setup?

If you add Deezer to your content, the processing will start too. But usually it doesn't need hours to process Deezer. Deezer is not flawless. Sometimes they have issues as well.

1. Try to submit a log-file to B&O. This will help, if you have to get in touch with BeoCare.

Lift the back-plate. Enter "Diagnostics & Usage" then "Submit"

2. Try a pin-reset (ar. 15 seconds) with a paper-clip on booth devices (Jukebox/Tablet & the Soundheart/Base).

3. Try to log-out from Deezer. 

Lift the back-plate. Enter "Add Content" then log-out under Deezer

wait until the new processing is finished

4. Try a second factory reset

Afterwards just log-in to TuneIn, not Deezer

5. Check for a new update. Install latest update, if available.

6. Log-in in Deezer

Again, sometimes it's Deezers fault. In my case, Deezer is today very unstable in Singapore - This is one reason, why want to use my own content with the BS Moment.

Cheers Beroli

Thanks! It may seem like the problem was related to the back cover not being recognised as "on", so that the Moment was constantly in setup mode - and that the "processing collection" is actually always there.

I updated the firmware and took the cover on and off, and then it worked fine - but I still get the processing message in the setup screen if I remove the cover, without that affecting my use of the device.

I hope this question isn`t too stupid, but is it possible to search Deezer from the Moment? My dealer showed my a search function that was not available in previous software versions, but I supposed that was an iTunes content search - I did not pay enough attention.

HC wrote:

I hope this question isn`t too stupid, but is it possible to search Deezer from the Moment? My dealer showed my a search function that was not available in previous software versions, but I supposed that was an iTunes content search - I did not pay enough attention.

Hi HC, 

Not at all.

You can search Deezer content on the moment with the "Discover" option/tab; you can text search artist / album / song.

You can also browse Deezer content by Genre in "Discover"; the most popular albums are shown per genre. 

Artist and genre radio from Deezer is available with the "Radio" option/tab. 

Compared to Deezers own clients (app / web client) the "Flow" feature (radio station based on your music taste) and "hear this" (suggestions from Deezer based on your music taste) are missing on the Moment. Hopefully B&O will add these in the future ("Flow" could be added to the "Playlist" option / tab and suggestions could be added to the "Discover" option / tab). 

Cheers, 

Peter

add: you need to double tap "discover" for the keyboard to appear. 

Chris wrote:

Hi YannChris,

Here I uploaded the Moments Installation Guide link

 

Thank you Chris, for this very useful document...

... a lot to learn this week-end :)

Kind regards,

Yann.

PeterBOBP wrote:

add: you need to double tap "discover" for the keyboard to appear. 

Great, thanks a lot! It kind of hurts for a "geek" like me to have to ask for stuff like this, but with two kids below the age of 3 feeling sick and a wife who expects me to redecorate walls, floors and whatever it is called (cornices? etc. along ceiling, floor, windows and doors) to compensate for acquiring the Moment and 18+19 it will be a while before I get to the reading manuals and searching the web part 😎