Razlaw wrote:

The Moment was recently made available in the US and I am considering one. However I am somewhat confused about how it would work with my system and have some questions. I hope someone does not mind answering them.

I have a BV7-55 with attached speakers and a BV10-40 with attached speakers. They are connected with Masterlink along with a Beosound 5. There is another Masterlink connection available in a third room which is where my router is  I also have a stand alone Beoplay V1.

My questions are:

1. Do I need one or two NetLink converters to be able to access the Moment through the BV7/speakers and BV10/speakers?

2. Does/do the converter(s) need to be connected to the BVs,  or if only one is needed, could I connect it to the Masterlink in the third room?

3. Once the Moment is connected, if I wish to listen to music, must I turn the Moment using the Moment, or can I use the Beo 4 to turn music on as I do with the Beosound  5?

4. Will the Beoplay V1 connect in any manner wirelessly to the Moment or will the two remain completely separate?

5. Any comments on sound quality of Spotify on the Beosound 5 compared to Deezer on the Moment?

6. I have heard that in a couple months Deezer will make Elite available to all Deezer subscribers, not just those with Sonos system. Is this true?

Thank you in advance.

Hi Razlaw,

I try to my best to answer your questions, in short.

1 No, you just need one ML/NL converter to connect thru Masterlink both TV's

2 Yes, you have to connect every ML product thru masterlink

3 Yes, the Moment and converter needs a networklink. Your TV's are connected thru masterlink. The converter has networklink & masterlink input so its all connected with each other

4 if your V1 has the wireless build in to connect to your network, but remember its always better to connect by a cable.

5 I have no experience

6 It could be or not, there are rumours that the exclusivity ends by 2015, so why not for next year?

Chris

I have a Moment in the living room and an Essence combined with a Beoplay A8 in the kitchen. I needed the Essence as the A8 was not compatible for multiroom. The Moment is connected directly to my router and the Essence/A8 via Devolo power link 1200.

I can't get the multiroom to work.. According to my dealer it is a software bug which Beo is trying to fix.

Anyone any ideas?

Joost

JoostdenEngelsman wrote:

I have a Moment in the living room and an Essence combined with a Beoplay A8 in the kitchen. I needed the Essence as the A8 was not compatible for multiroom. The Moment is connected directly to my router and the Essence/A8 via Devolo power link 1200.

I can't get the multiroom to work.. According to my dealer it is a software bug which Beo is trying to fix.

Anyone any ideas?

Joost

I suppose it's the new 2. generation Essence you have?

Yes mk 2

I purchased a Beosound moment and Beosound 18 speakers plus a subwoofer  19, 2 weeks ago. All i can say is, very disappointing. Sound is excellent when the system is not crashing (rarity). The app doesn't respond, the jukebox is not updating the playlists.It connects, reconnects, disconnects. Full of bugs.

To make things worse, the B&O people are pretty bad with instructions, but i've known this for a long time know. Although they have outdone themselves here. Their own technician installed the system and it took him 6 hours to do the installation.

I have had B and O since 1995, eventually i'm moving on as a customer and going to other brands. We had 4 TV's at home, bacame obsolete, no more  B & O.

I have a Sonos system in our holiday house, a billion times better, easy user interface,stable and functional, works all the time, the sound may not be to B & O standard, but that should not be an excuse by B&O (reminds me a bit of Ferrari and Maserati problems and excuses one hears from their technicians).

What is the purpose of excellent sound if the system works 50% of the time ?  is unstable? playing, cutting off, stopping, crashing.... and guess what? the mood wheel?? Well it doesn't read my mood very well, as the only thing i want to do when im holding it is throw it out the window. 

In one phrase:  a pretty useless, dysfunctional, mentally insulting and incapacitating  device.

Shame on Bang and Olufsen for releasing this abortion of a product to the market and not respecting their customer base.

Companies with this arrogant attitude towards their customers-pretending to innovate-when in essence regurgitating failed and obsolete software and hardware solutions, - are simply managing their exit from the market. 

driceman1086 wrote:

I purchased a Beosound moment and Beosound 18 speakers plus a subwoofer  19, 2 weeks ago. All i can say is, very disappointing. Sound is excellent when the system is not crashing (rarity). The app doesn't respond, the jukebox is not updating the playlists.It connects, reconnects, disconnects. Full of bugs.

To make things worse, the B&O people are pretty bad with instructions, but i've known this for a long time know. Although they have outdone themselves here. Their own technician installed the system and it took him 6 hours to do the installation.

I have had B and O since 1995, eventually i'm moving on as a customer and going to other brands. We had 4 TV's at home, bacame obsolete, no more  B & O.

I have a Sonos system in our holiday house, a billion times better, easy user interface,stable and functional, works all the time, the sound may not be to B & O standard, but that should not be an excuse by B&O (reminds me a bit of Ferrari and Maserati problems and excuses one hears from their technicians).

What is the purpose of excellent sound if the system works 50% of the time ?  is unstable? playing, cutting off, stopping, crashing.... and guess what? the mood wheel?? Well it doesn't read my mood very well, as the only thing i want to do when im holding it is throw it out the window. 

In one phrase:  a pretty useless, dysfunctional, mentally insulting and incapacitating  device.

Shame on Bang and Olufsen for releasing this abortion of a product to the market and not respecting their customer base.

Companies with this arrogant attitude towards their customers-pretending to innovate-when in essence regurgitating failed and obsolete software and hardware solutions, - are simply managing their exit from the market. 

Fully understand your frustration. Spending that money should give you flawless service and a working system.

Some things you may have checked: Is the Moment updated to latest software? Do you use a NAS for your music? If so, do you use Twonky server? Are the speakers connected wirelessly? Is that also causing dropouts?

I have a Moment, Beolab 18 wireless, Essence mk2 and Beoplay A8. Moment and Beolab 18 wireless are working just fine together with a Synology NAS 212+ (no Twonky). Mostly using Deezer and TuneIn though. Album covers on the Moment and in the app remain a problem but I have more or less accepted that as a minor flaw.

Multiroom, however, with the Essence mk2 (and wired to the Beoplay A8) is a problem. It doesn't work and according to the dealer there is a flaw in the software. Waiting for an update...

How many musicfiles do you have joost.

Don't know exactly but I estimate around 5,000/6,000.

driceman1086 wrote:

mentally insulting

Dear driceman, I understand completely your frustration if the system not works as expected.

The Moment is a strange toy in setting up and afterwards using it. I'm pretty sure that 90% of the dealers is incapable to install it correctly, thats a fact. A lot depends on your homenetwork, and B&O dealers are no known IT-specialists.

I told you in the other tread what the best use is as a server or NAS with the Moment, but this conclusion is based on my own experience in delivering music to the Moment. This works definitely as a music delivery system to the Moment, but there are also some other cases to be aware of, and in need of serious attention: Is the music file you want to play tagged correctly (very important), are your playlist from the server correctly made, how is the look of your music directory on the server, and so on... Its something you have to do in using any mediaplayer, not only the Moment, to get the most of it. And the Moment as a mediaplayer is not on the easy site on this matter, if something is done wrong the Moment immediate punishes you.

I was last almost 'mentally insulted' in finding how it came that in using the Moment with a BLC converter exclusively on my old Masterlink, the music suddenly stopped playing and switched everything in stand-by, it was happening sometimes after playing a couple of musicfiles, sometimes after an hour playing. Beocare or my dealer could not help me either on this phenomena. Until I found it myself... I used my old BV3 television to power the Masterlink, the BV3 and BCL where connected by some 50m Masterlink cable and that was to far away, installing a the new ML Power Box did the trick, no failure anymore.

Next about the network, I'm using a Time capsule as router, connected to it is a Apple Extreme as access point to all wireless products in house, speed about 130Mb/s over wireless. The Moments soundheart is hard wired to this network, the Moments Jukebox is wireless. Today I was updating my printer by wireless as my lovely wife at the same time activated the Moment, it would not start the servers playlist (reason: the complete wireless bandwidth was used). Is this the Moments fault? No its not, but as I told you, any strange behaviour in the chain and the Moment punishes you. Did your dealer know that its best to give a fixed IP-address and make DHCP reservations in the router? Does he understand why your router is best not on automatic IPv6 but on Link Local...

B&O is suggesting a complete new and exclusively sub-network for their NL-systems in their handbook, this thought is now looking more and more justifiable to me. Especially if your homenetwork is not small and will be growing by time.

Do B&O have a arrogant attitude to their customers, I would not say that, Beocare is always doing their best to help me by mail, but it would be better to educate their dealers, give them a decent education in the new designs and overwhelm them with faqs as a solution to problems that may occur with their new network linked products, so customers could be helped immediately in case. Did you know that a lot of dealers are not oriented in electronics at all, just in selling. They leave their technicians at home when they have a training at the B&O facilities, do I have to say more?

Hopefully you won't have to throw you Moment out of the window, I would otherwise stand at the opposite site 😁 You know something? It plays so niceeee!