When I started this thread, March 8 this year, the Moment was far from ready but I could see the potential.

Today (the way I use the Moment) it feels really good:

• Easy to interact with (app or Jukebox)
• Visitors love to play around with the Jukebox, and think its a stylish piece of kit
• Awesome sound, regardless of Deezer, TuneIN or own music
• Multiroom works really well

I think the next major lift need to be the NAS integration, that many rightly have critizised. For me it works fairly well, where the times I have problems it seems to be the Twonky server that is the cause of it. But I have less than 3000 songs on my Synology NAS.

Hiort wrote:

When I started this thread, March 8 this year, the Moment was far from ready but I could see the potential.

...

I think the next major lift need to be the NAS integration, that many rightly have critizised. For me it works fairly well, where the times I have problems it seems to be the Twonky server that is the cause of it. But I have less than 3000 songs on my Synology NAS.

Hi Hiort,

I still love/adore your first post and I saw the potential as well. That´s why I have bought the BS-Moment. Don´t worry I won´t sue you 😁, because I am not happy with my decision. 😠

You use the device with 3000 tracks, I try to use it with 28000 (B&O wrote, they tested it with 40000). That´s the problem.The BS-Moment depends heavily on the performance of the Twonky-Server. It is never a good decision to manufacture a product which depends solely on a third-party software  - especially when it is a known fact, that Twonky is not on the latest NAS-Servers anymore. Most of the NAS-Server just have the simple DLNA-support on board and B&O should focus on a solution based on a pure DLNA-protocol - without twonky. It should be a decision of the customer which NAS/DLNA he want´s to use. If he wants to use Twonky- fine, but if B&O advertise, that the BS-Moment comes with DLNA-support - any Media-DLNA-Server should work. The DLNA-sign is now on almost every TV,Media-Player.... Now imagine, that every Product demands a different Server-Brand. That would be expensive -forget about the environment.

... and it would be cheap excuse, if B&O would pin it only on Twonky - since they recommend this Server-Solution exclusively

Cheers Beroli 

sinuhe wrote:

Dear Beroli, 

I really sympathize you and appreciate your huge efforts in trying to help everybody else, BIG thanks!

I was waiting for the this weeks update and your response on that before buying.

...

All good things

Sinuhe

Dear Beoworlders,

thank you for your kind remarks. I am not on a war path with B&O. As you, I am just a customer, who want´s to use the product without any trouble. And since there is no BeoCare present (not to me), I try to warn and help at the same time.

as chris already wrote, it seems the BS Moment needs a factory reset after the latest update, if you have a huge music-collection on your Twonky-Server. 

A simple reboot after a update might not work. If the device is working perfect from now on - then it is worth to spent another Day in a new processing of your Server. Let´s cross our fingers that it will play in future.

After the factory reset is done - all my 69 Playlists, Covers and Music from my Twonky-Server are back again and accessible. UI feels much snappier and quicker. I changed nothing in my setup.

My recommendation:

---- In General ---- 💡  Everytime, if you face troubles with your BS-Moment and your Server is still there (up and running)

If you don´t see any of your content on the BS-Moment after the processing is done, please do:

- PIN reset on the Jukebox (until it goes dark),

- PIN reset on the Soundheart (15 sec.)

- wait until the Soundheart is back online and the white and green LED´s are constantly ON

- now place the Jukebox back on the Soundheart an wait until the start-up is done

NOW you should see both, your Server-Content (Playlists, Artists...) and your chosen content from Deezer, together.

Cheers Beroli

Even though I am part of a minority of Moment users (as it seems based on this thread), I find it necessary to bring my story to the thread as well:

I picked up my Moment in May and have been a happy camper since day #1. But, and there is a but, after all the challenges of ripping my CD collection (just north of a 1.000+ discs) first to the BeoMedia 1, then to an HP server and finally to a BeoMaster 5 I decided to pick up a second hand BeoSound 9000 mk3 and use it with my CD's. Same goes for the LP collection - best left for the devices of that time periode. I have it rigged up in another room, which works fine for me, as a stand alone system. The Moment is used for Deezer and TuneIn, and double tapping Artist gives me a full keyboard search for any artist in THEIR database. I know the Moment is advertised as a solve everything product and seems to be a big disappointment to the NAS crowd, and I truly feel sorry for them and their efforts to resolve all issues.

To me the Moment is just as hassle free as the BeoMaster 1900 downstairs: press one single "button" and I get music from a device that mixes wood and aluminum as well the old 1900. Only B&O could bring something like this to the marked: modern, yet true to their roots.

And I do not like App's, even though I bring my iPhone with me everywhere and there is usually an iPad on the coffee table, for controlling and selecting music. But I do like, unlike with the BeoSound 5, that you can bring the Moment with you: no unlocking, no pin entering, no checking of email or news - just pure and easy music selection from my sofa. 

Roger

Hi Roger,

great story of yours. I really enjoyed reading your post. Calm and objective 🙂

I´m testing the latest update since some hours and ... yes!! - there are great improvements, even for Twonky-users with big music collections.

Changing tracks, even between Deezer and NAS works now almost instantly. Browsing artists on the Jukebox and BeomusicApp is much faster. The Moment Volume control reacts faster. With the BeoMusic-App you can do a full text search on your NAS. It is quick and is a good work-arround to the One-Capital-search on the BS-Moment. The communication between the BS-Moment and BeoMusic-App is now perfect. I can tap on the Artist-tile and it shows instantly all Album including their covers. Great! If you start a Album, the moment will show a artist cover in the now-playing screen -faster too and yes even for the NAS-content.

I don´t know yet - if my first impression will be different in some days, but it seems B&O is willing to "wing-it. I switched of the automatic update, to avoid situations like 2 days ago, when I lost everything after a update. Now I can submit log-files to B&O without crashes, so they will have a instantly feedback to improve. Due the day-eating first setup-routine, I won´t try to connect the BS-Moment to my Synology-Server, to see, if the issues with other servers than Twonky are gone now. Maybe later - I have to work too 😁 - or a other Moment-user can test it an post a experience.  2 Days ago I was devastated and checked my legal rights to get a refund - now I would say, I will keep the Moment - maybe I would say ... buy it ... 

Hopefully in some days, I will be calm as Roger again, when I sit down with the jukebox in my hand and do nothing - just listen to music and enjoy the BS-Moment.

Cheers Beroli

Roger wrote:

To me the Moment is just as hassle free as the BeoMaster 1900 downstairs: press one single "button" and I get music from a device that mixes wood and aluminum as well the old 1900. Only B&O could bring something like this to the marked: modern, yet true to their roots.

Very well said Roger.

Roger wrote:

And I do not like App's, even though I bring my iPhone with me everywhere and there is usually an iPad on the coffee table, for controlling and selecting music. But I do like, unlike with the BeoSound 5, that you can bring the Moment with you: no unlocking, no pin entering, no checking of email or news - just pure and easy music selection from my sofa. 

I feel the same, and I am pretty sure that B&O will get the Moment right for us, hassle free in using it with my own music. We are all to much used in buying, get it out of the box, and have an immediate trouble free experience. In the old days of buying a new turntable I needed a lot of time to calibrate my SME turntable arm, and I took this for granted... Now we are having an eye like this...

BeoBoy68 wrote:

ok 4 Beoworld members that Love their BS Moment ! So Enjoy it ! 😁

Hi beoBoy68

"Love" is a really strong word. I would not use it for the BS-Moment. There is still enough room to improve on the device, but if I see improvements or find some solutions, I will tell the community about this. 

It feels not right for me, if I just be against B&O and about anything what they are doing, without mentioning the efforts they put in the device to make it better. This would be one-sided

Regarding elephants essence mk2 unpacking post - Really?, who cares about the design of the packaging as long the product is working as promised and it is a perfect condition. Most of the products are meant to be installed by B&O staff and not from customers. If I can save money by doing it myself, I don´t mope about a brown box. I put the packaging away in my storage room and forget them until I will move again. I don´t put the on my cupboard in the Living Room. I really enjoy most of your comments (sometimes even your fights with MM ;-)), but if they only share their opinion, experiences and tips without insulting others I am fine and happy with every member in this community who keeps the forum alive.

dear beoBoy68, keep calm  🤒 and have a nice weekend ahead 😐.

Cheers Beroli

I have to say thank you to B&O and my local dealer who has been great. I got a call yesterday to say I can have a FULL refund or a replacement unit. I had been pushing for a refund for a few days, and credit to both to facilitate this. I asked for 24 hours to make a decision as there are certain features that I really like about the Moment, but others (mainly the app) that make me frustrated. I have decided to go the refund route, and sadly am about to box it up to take it back. I will keep an eye on what you good people of this forum say, and maybe give it another look in six months.

Thanks to all who have given advice, and wish you all well. Goodbye.

Beroli wrote:

Regarding elephants essence mk2 unpacking post - Really?, who cares about the design of the packaging as long the product is working as promised and it is a perfect condition. Most of the products are meant to be installed by B&O staff and not from customers. If I can save money by doing it myself, I don´t mope about a brown box.