I still wonder, why it works with some people and not with others ❓

MM

Dear Beroli, 

I really sympathize you and appreciate your huge efforts in trying to help everybody else, BIG thanks!

I was waiting for the this weeks update and your response on that before buying.

My decision is that I'll keep on living without Moment for the moment.

I have an Avant 55 and thus the Moment COULD have beena better solution for me than the nice and simple Essence (which, however, can't play through the speakers connected in the Avant). But now I guess I'll just live with Spotify/Smart-TV in the Avant; even though the app in the Avant is clumsy, it is not too bad after all, as it is relatively convenient to create new playlists with your iPhone and they appear in the Avant and then you just use your BeoremoteOne and select your playlist. Even the Avant screen turns off by itself.

Similarly, it is rather ok to use HomeMedia in the Avant for music.

It would just somehow feel nicer to play music without actually opening the screen in the Avant, to have an separate device for playing music, but, hey, maybe after 6 months or so...

All good things

Sinuhe

sinuhe wrote:

Dear Beroli,

I really sympathize you and appreciate your huge efforts in trying to help everybody else, BIG thanks!

I was waiting for the this weeks update and your response on that before buying.

My decision is that I'll keep on living without Moment for the moment.

I have an Avant 55 and thus the Moment COULD have been the solution for me better than the nice and simple Essence (which, however, can't play through the speakers connected in the Avant). But now I guess I'll just live with Spotify/Smart-TV in the Avant; even though the app in the Avant is clumsy, it is not too bad after all, as it is relatively convenient to create new playlists with your iPhone and they appear in the Avant and then you just use your BeoremoteOne and select your playlist. Even the Avant screen turns off by itself.

Similarly, it is rather ok to use HomeMedia in the Avant for music.

It would just somehow feel nicer to play music without actually opening the screen in the Avant, to have an separate device for playing music, but, hi, maybe after 6 months or so...

All good things

Sinuhe

Millemissen wrote:

I still wonder, why it works with some people and not with others ❓

MM

Hi MM,

everytime when there are complaints about shortcomings of B&O, regarding this Sound-System you ask the same question.

Why? It isn't helping!

It is a sad fact, that the DLNA/NAS functions on the BS Moment never worked properly. The device should have never been pushed in the market so early - or B&O should have advertised the BS Moment as a Deezer-Streaming Device only. Now they have to face angry customer complaints. Some owners use the Moment just for Deezer and therefore they are happy. But I am sure they had to face anoying bugs as well. There is - for sure - no customer without any several major complaints. I spoke with some dealers. They aren't happy with the customer feedback. They are afraid to sell it. 

I had to buy a Mac mini, just to get the possibility to listen to my music. The BS Moment needs a Twonky-Server - a usual NAS, won't work - if you want to have covers, playlists - the right order of tracks.... Even with this Server, the Moment needs to be restarted, refreshed, reseted on a mostly daily/weekly basis, caused by software glitches in the device. i can not even browse trough my music on the jukebox - because if I do so - after a while-  it crashes.Even if you use only deezer - it crashes. I had situations, that the display was showing a different titles on the mood-wheel, on the now playing screen and another different title on the BeoMusic App - at the same time! You couldn't send error logs to B&O, because if you tried it in the past, the device crashed. Some times, when I lifted the backplate, I had to watch over error messages caused by Deezer.

I bought the Moment to have the pattern play, to listen to music, to have the mood wheel - but now I should be happy, if it works for only some days, or if I hear music after I pressed a button. With the yesterdays update - my pattern and playlists are gone. I spent hours on this device. Usually I am a tech-nerd - I like challenges - but not, if it is for something trivial like - listening to music. 

The last updates were for Deezer and TuneIn only. There are no improvements regarding the many NAS issues. 7 Months after the roll out and the terrible One-Capital-Search for NAS-content is still there. It seems that B&O decided to please only the streaming customer - and if they get some money from NAS users on the way, they take it and try to make the sale with empty promises of a future upcoming major magic update.

Today I am waiting again, that the device is finishing a factory reset - to evaluate my last options. B&O should come forward and admit this failure. Refund the customers and offer something nice - to soften the pain. 

Cheers Beroli

Hi Beroli, I bought my Moment mainly to listen to Deezer. Unfortunately I can't even do that, as I can't use the B&O app to search as I only get half of a keyboard show on my iPad. To make matters worse, when I try to use the B&O unit, it only allows one letter searches. It's basically scrap to me, all after a couple of months from purchase. All my dealer keeps saying is wait for the update. I've had enough, it's boxed up and I am taking it back to the shop in the morning. I refuse to have such a blundering product in my home. 

Hi elephant, I really appreciate your message, but I have the latest version of the app. I would really love this thing to work, and people keep (kindly) suggesting things, but I have tried all I know to get things working.

Millemissen wrote:

I still wonder, why it works with some people and not with others ❓

MM

Justin9960 wrote:

To make matters worse, when I try to use the B&O unit, it only allows one letter searches. It's basically scrap to me, all after a couple of months from purchase.  

One letter search is only for NAS content, right?

For Deezer search one of the later upgrades of Moment enabled full search in Deezer from the Jukebox.

Justin9960 wrote:

Hi elephant, I really appreciate your message, but I have the latest version of the app. I would really love this thing to work, and people keep (kindly) suggesting things, but I have tried all I know to get things working.

Hi Justin9960,

may I ask you which iOS-Version you have on your iPad and what kind of iPad? How is your BS-Moment connected to your Network (ethernet/wifi)? do you have any special charakters in your Wifi-SSID?

You wrote, that you couldn't update the BS-Moment.It seems that the BS-Moment can not connect to the BeoPortal. Therefore you face the trouble. believe me, if you use Deezer only, it should work fairly :-/ Have you tried a factory-reset? I don't want to make you angry, but there are 3 options to start a factory reset.  The keyboard issue is solved and shouldn't bother you anymore.

Cheers Beroli

Giraffe wrote:

Beroli wrote:

Hi Giraffe,

try to do a factory reset and afterwards the first setup-routine. It seems the update won't work, because the BS Moment has no real connection to the Bang Olufsen software server

Factory Reset (via Settings menu)

Factory Reset is recommended to be done using the Settings menu, as follows:

- Remove Socket cover.

- Select Reset .

- Press Reset .

- After a while the First time setup wizard starts requesting for ‘Choose language’ etc.

Factory Reset (via buttons)

Remove Socket cover

- Press the Wireless Speaker button and the Network button simultaneously for 5 s. Meanwhile all LEDs will be solid for 5 s and then turn Off (Mute LED is not involved). The BeoSound Moment interface (Jukebox) will display a message indicating that factory reset is being performed. Prerequisite to this is that the BeoSound Moment interface (Jukebox) has connection to the BeoSound Moment hub (SoundHeart) via the home router/AP.

- After a while the First time setup wizard starts requesting for ‘Choose language’ etc.

cheers Beroli

That did the trick. Thanks, Beroli!