Chris wrote:

Roger wrote:

I do not know all the details, but v1.3 is said to solve more than 40 reported issues - including:

Jukebox and SoundHeart loosing the connection.

Music stops playing after a while

Several attempts required to update the sw

Unable to submit error log

No Deezer images in search results

Volume control lags

Fast forward skips

Album art "moving" / vibrates

Alu and wood wheel not responding

Empty TuneIn folder shown under Radio

"Connecting..." shown on tv when starting Deezer from TV

Not all albums from a NAS device shown under Artist

Bluetooth improved

Special characters not shown correctly in Jukebox

Roger

A very welcome update. The child is growing up very fast now, at B&O they are really doing their best.

Hi,

any major software improvements on the BS Moments are good news. I am really looking forward to any updates and I want to help. Sometimes it takes hours to submit a error log to B&O. Hopefully the 'child' grows faster, when B&O is finally able to receive/read/react to these error logs.

in the most BS-Moment issues I have found a workarround - but it would be great to use the device as B&O advertised it in the beginning - without having a office clip placed beside the BS Moment.

Cheers Beroli

Yes, I have already tried that, but it's still the same - the Moment is always playing the last song.... No Pattern Play any more...

andyace75 wrote:

Yes, I have already tried that, but it's still the same - the Moment is always playing the last song.... No Pattern Play any more...

Hi,

- if the song is one from the Deezer Database, try to remove the song from your favorites.

- I experienced the same issue like you. The reason was a altered playlist on Deezer. the BS Moment / patternplay couldn't "move on" because some songs were "greyed out" in Deezer. 

- remove the back-plate go to "Add your content"/"DLNA" and press "force check for new content"

- if the patternplay won't come back, unfortunately you have to refresh your database - the pattern has to be build up from the scratch again - unfortunately.

Thats why I would strongly recommend that B&O  integrates a backup-solution to save the pattern database.

Cheers Beroli

Seanie_230 wrote:

Hi there

I had this and had to make sure my tablet piece was docked when attempting the update.

BLGW - Rekindling the love of ML

Giraffe wrote:

After following this thread for quite a while I figured that the Moment is maturing in terms of usability. I therefore recently joined the Moment owner's club. After installing the device yesterday I tried to quickly update to the most recent firmware. However, when pressing the update button I am immediately receiving an error message saying that the update failed and that I should try again. After a dozen or so repetitive trials I figured that I should wait for the nightly automatic update. Unfortunately there was no update this morning, either.

Internet connectivity is surely there, being able to stream via Deezer and TuneIn.

My software version is: 1.0.9.935- . Any ideas?

Giraffe

Hi Giraffe,

try to do a factory reset and afterwards the first setup-routine again. It seems the update won't work, because the BS Moment has no real connection to the Bang Olufsen software server

Factory Reset (via Settings menu)

Factory Reset is recommended to be done using the Settings menu, as follows:

-  Remove Socket cover.

-  Select Reset.

-  Press Reset.

-  After a while the First time setup wizard starts requesting for ‘Choose language’ etc. 

Factory Reset (via buttons)

-  Remove Socket cover

-  Press the Wireless Speaker button and the Network button simultaneously for 5 s. Meanwhile all LEDs will be solid for 5 s and then turn Off (Mute LED is not involved).

The BeoSound Moment interface (Jukebox) will display a message indicating that factory reset is being performed. Prerequisite to this is that the BeoSound Moment interface (Jukebox) has connection to the BeoSound Moment hub (SoundHeart) via the home router/AP.

-  After a while the First time setup wizard starts requesting for ‘Choose language’ etc. 

Cheers Beroli

Hi,

if my previous post won´t work, here are some more tipps

If you are connected over wifi, connect your BS Moment with a Ethernet-Cable to your Router after you have done the factory reset.

If the update fails again, ask your dealer to provide a update via USB /service-tool (see page 57 BS Moment Installation Guide)

Software to the BeoSound Moment hub (SoundHeart) is possible in 3 ways:

Giraffe wrote:

My software version is: 1.0.9.935- . Any ideas?

Giraffe

Hi,

I am pretty sure it is a known issue with your software-version. I just remembered I had a sheet of paper in my BS-Moment-Box from B&O for my Dealer. It described exactly your problem and recommended a factory reset. But I gave the memo to my Dealer and forgot about it - until now. So I can not rephrase the exact wording of the memo

Cheers Beroli

Beroli wrote:

Hi Giraffe,

try to do a factory reset and afterwards the first setup-routine. It seems the update won't work, because the BS Moment has no real connection to the Bang Olufsen software server

Factory Reset (via Settings menu)

Factory Reset is recommended to be done using the Settings menu, as follows:

- Remove Socket cover.

- Select Reset .

- Press Reset .

- After a while the First time setup wizard starts requesting for ‘Choose language’ etc.

Factory Reset (via buttons)

Remove Socket cover

- Press the Wireless Speaker button and the Network button simultaneously for

5 s. Meanwhile all LEDs will be solid for 5 s and then turn Off (Mute LED is not involved). The BeoSound Moment interface (Jukebox) will display a message indicating that factory reset is being performed. Prerequisite to this is that the BeoSound Moment interface (Jukebox) has connection to the BeoSound Moment hub (SoundHeart) via the home router/AP.

- After a while the First time setup wizard starts requesting for ‘Choose language’ etc.

cheers Beroli