Sal wrote:

I do think that this was a bit of marketing muster though. Imagine telling customers, even implying that the product won't work "perfectly" unless your music collection was in some sort of consistent standard state - when most "normal" people don't know what "tagging" is.

I know that's implausible, but "normal" people nowadays want their products to "just work" after taking whatever it is out of the box. Especially a music streamer costing more than $2700US.

That being said, I think it would behoove B&O to tell customers information which could help them get their libraries in some sort of "compatible" state to at least explain why the device needs such a long time to get started.

Hi Sal I do understand what you mean, but I would say the BS Moment is not just a simple streaming device. They try to categorize the music in different moods. Therefore they have to do some processing. B&O wrote me  “The process is long (at is has a chain of actions: browse folders, identify track, do analysis of their mood classification, etc). It takes about 20 seconds per DLNA track. There are no different speeds among the SoundHeart and the Jukebox. The whole process works as a combined system between the two… We are looking into providing more/better feedback to the user regarding the harvesting progress.“

Now imagine a customer who provides files like track01.mp3, track02.mp3 .... . If he is lucky, at least the folder name shows a hint of the Artist/Album. If B&O tries to identify or estimate with some kind of elaborate software algorithm, the correct title, the hard- and software tasks are heavy. If the customer want's a perfect database, perfect covers, artist tiles..., he has to do something too. B&O could never organize his messy music-collection for him. My database is perfectly tagged, but I was frustrated, to see the same artist tile more than 1,2 or 3 times, because B&O separates every Co-Artist in a new artist cover (eg. Elton John & Celine Dion, Elton John & ...). To avoid this, I had to cripple my own database, by deleting every Co-Artist. Manually :(

Therefore, if B&O would tell the customer something like: if you need the mood wheel or pattern play, your music must be tagged like ...., that would be fair, Maybe they would sell less units but they could focus the analysing/processing on the mood category instead of estimating a unknown track/artist/genre. This is the only way to simplify necessary tasks.

The Moment works perfectly out of the box, if you use only Deezer and TuneIn. It even streams a well tagged music collection from a Twonky Server right from the very first start. 

Unfortunately not every customer has a Twonky-NAS or is willing to buy one, if they already own a NAS from a other brand. 

Cheers Beroli

Beroli wrote:

Therefore, if B&O would tell the customer something like: if you need the mood wheel or pattern play, your music must be tagged like ...., that would be fair, Maybe they would sell less units but they could focus the analysing/processing on the mood category instead of estimating a unknown track/artist/genre. This is the only way to simplify necessary tasks.

The Moment works perfectly out of the box, if you use only Deezer and TuneIn. It even streams a well tagged music collection from a Twonky Server right from the very first start. 

Unfortunately not every customer has a Twonky-NAS or is willing to buy one, if they already own a NAS from a other brand. 

You're right, Beroli. I should have chosen my words more carefully. Yes, for deezer and tune in, the Moment does work perfectly out of the box. And your suggestion about a disclaimer by B&O about some inconveniences if customers used their own libraries is very valid. I'd think dealers may want to ask customers why they're buying the Moment, and if the customer mentiones that they already own a NAS, dealers should be trained to really delve a bit more deeply to set appropriate expectations about what this device can do, and what it needs the customer to do in order to have a pleasant experience.

koning wrote:

My dealer told me that nasservers even with twonky still don't work.

He told me to wait till september

Had least he is honest!

He was talking about the 'major' update in september 2015.

Everything's gonna be allright.......i hope so😂

Beroli wrote:

koning wrote:

Thx beroli,

Is it al software related those bugs or is the hardware not 100% to

It seems that all issues are software related. It is not necessary to have the fastest tablet on the market in this system. I am sure, that B&O-programmers thought that the Twonky-Server is using just a simple DLNA protocol. Therefore they customized the BS Moment to be a perfect fit with a Twonky-Server. But the Twonky-Server is not a pure DLNA-Server. Twonky is doing a lot of processing and some enhancements. Because of this B&O development-strategy, the most customer-complaints are based on the simple fact, that they have a NAS without Twonky.

The second thing is, that B&O had not the courage to set some ground-rules for every interested customer. It is necessary that your music-database needs to be tagged perfectly. Most customers don´t have a perfect tagged database. Some of them have different file-formats, without any tags or any informations inside - in the worst case -there is not even the right filename. It seems to me, that B&O decided to not bother his luxury customers with details and they try to fix this customer-related-issue with a day eating processing on the very first start. This processing is in my opinion the reason, why the BS Moment is fully occupied with useless tasks. Any weak device can nowadays handle a DLNA-Server in seconds. If B&O would tell the customer, that it is mandatory to tag the tracks in advance with genre, title, artist..., by themselves - B&O could skip some processes on the way. The amount of processing is to much. I am sure, even the latest iPad would crash with this amount of tasks. 

B&O should hand out a setup-guide to every customer in advance - before the sale. They should have known that better - after their experiences with the BeoSound 5

If you rent a car, the station-agent will ask for your drivers license - but B&O would hand over the car, even if they know that you will never be able to drive. 

But, I am sure there will be improvements. B&O is damned to success.  :-))

 

Hi Beroli

Really useful information and very helpful to me- I've been struggling to tidy up my metadata and it does seem to help. Are you able to offer any tips on this issue?

I have a lot of classical CDs which are two volume sets. I have ripped them to iTunes in Apple Lossless format and am using the latest version of Twonky server to stream to the moment on my Macbook Pro. The discs all appear with the correct metadata in iTunes and the tracks are all in order yet in Twonky the track order is all wrong and it also mixes up the tracks on the two discs. Any insights you have would be very appreciated!

Thanks for the suggestion but the audio quality from Deezer is not yet CD quality and I do indeed have a lot of material not available on Deezer.

dueno wrote:

You can use the moment only for deezer and tunein radio and an airport expres on the line in for your itunes library.

The line-in connected APE is just a source on the NL then.

And certainly not integrated with the PatternPlay/MoodWheel!

It is a workaround to avoid the 'cludder' of integrating iTunes stuff, that some may experience.

Not an elegant solution - but a workaround, and you would need an iOS device in addition.

I would suggest this solution for integrating AirPlay with the NL network - if you need that.

Not just for playing iTunes stuff - make your Twonky server do that!

MM