How can this piece of high profit rubbish of been 'rushed' onto the market when it was supposed to have been launched last Autumn? What a true disgrace.

Yeah, even worse than the initial iPhone map debacle!👍

I have become so angry and frustrated with all the glitches; constant re-boots and missing and badly presented cover art, that on Saturday I put my Moment back in its box.

I shall bring in out again when the software update is released, when hopefully the vision that the Bang & Olufsen marketing team promotes will become a reality.

Paul

I feel quite disorientated when using the Moment - I feel B&O should tackle some what appear to be simple fixes to move forward.

1. Identify a specific NAS drive and ensure that the product works flawlessly using it. Then we could get a drive that is guaranteed to work with the Moment. Strangely you cannot use a BeoMaster5 unless the BeoSound5 is connected - go figure!

2. Fix the problems with Album covers not displaying properly. Stop using thumbnails when better artwork is available.

3. Fix the whole Artist artwork problem - they display on an erratic basis. Let the user populate this if desired. Stop using the blurred effect or make it an option.

4. Have a "playing now" screen using the Album cover as in BS5. I find is disorientating to fliick up from the play queue to the top screen that usually shows a completely unrelated Artist/Album to that which is playing - not good. The whole Playlist/Artist/Discover screen should reflect that patternplay is being used.

5. A decent Search function - on all details - Artist/Album/Song not just Artist

6. Have a proper volume display/indicator on screen - the colour change idea does not work.

Just my thoughts...

liberal wrote:

I shall bring in out again when the software update is released, when hopefully the vision that the Bang & Olufsen marketing team promotes will become a reality.

What I do not understand is that those, who have had these baaaad experiences with their BS Moment, still cling to it?

If I had had just haft the troubles with a piece of gear, like e.g. Beroli has had with his Moment, I'd taken the device to the dealer and had left it there demanding my money back.

And how come some Moment owners are happy with theirs, and others not?

MM

Millemissen wrote:

And how come some Moment owners are happy with theirs, and others not?

Surely this is a question that should trouble B&O greatly?

I love B&O products and am willing to give them the benefit of the doubt on the Moment as I love the concept and the execution bar certain aspects of the UI. The problems are not insurmountable - so I will wait a little.

As I understand it B&O know all about these issues and weren't happy with the software developers so are now employing a company in California to do a re-write.