propaganda wrote:

I do not think I am defaiming anyone or anything. I am expressing my frustration with this product. No need to be so defensive. Clearly there are some issues with the Moment - there is no point in pretending otrherwise. I am quite literally the last person to criticise B&O products but this is to my mind a great disappointment. MM please do not insult me just because I do not agree with you.I have purchased this product with the best of intentions - it just does not work that well.

Im am not defensive - just trying to explain that the concept of the BS Moment works perfectly for some people.

I am sure some of those, who have bought the Moment, have expected another product - and thus have been disappointed.

Imo there is nothing wrong with the Moment - people just don't want to see, that it is not the product they thought it would be.

MM

BeoBoy68 wrote:

@ Propaganda

Ask your dealer to refund your money and buy a BeoSound Essence 2nd generation with an IPad mini. 🤒

That might be a solution - if the dealer can accept that.

Tip: configure the iPad (Mini) to run only one single app - the BeoMusic.

This way you can secure, that the iPad won't be 'misused' for other purposes, than for controlling the Essence respectively the multiroom products on the NL.

MM

Don't think I have not already thought of that, but that is hardly an elegant solution for my home. Perhaps B&O should come up with a case for an iPad mini that could be mounted on the Soundheart?  BTW I saw this solution in a large deoartment store running a Sonos system - that worked better than the Moment does at the moment. The probelm with this solution is that it takes B&O design out of the equation.

The problem with the moment to my mind is not patternplay or the mood wheel, but the poor interface in doing normal things such as selecting an album, or an artist, poor handling of artist photos or album covers, or having a a proper "what is playing now" screen complete with album cover as in the BS5. There is clearly a problem with the Moment given the debate here. I understand the desire for a solution to connect to the cloud and merge local and cloud based media. But as I said earlier they seem to have thrown the baby out with the bathwater. I also do not see why they cannot have a BeoMusic app running on that hardware as at very least an option.

I am in the same boat as Propaganda with my Moment, the concept is brilliant but the interface is poor and limited.

I find it disappointing that for a brand, that is so visually aware, the album artwork shown on the display, which is a key element of the system, is badly cropped and poor quality.

I really hope that the forthcoming software update rectifies this and some of the other issues that have been previously mentioned, and gives the Moment an interface that delivers an outstanding customer experience.

 Best

 Paul

propaganda wrote:

Perhaps B&O should come up with a case for an iPad mini that could be mounted on the Soundheart?

Perhaps this is the business case to bring back the A3 but without speakers and more elegant? 

We haven't seen the Moment yet on this side of the pond, but the reports I read here are anything but impressive. I think the Moment was rushed out far before it was ready, I've seen this in a lot of consumer electronic firms. And it never ends well.

It also shows the difficulty in doing proper software development, especially by firms that don't do it as a matter of course (and even they have their hiccups). I suspect a lot of it originates with not having a decent set of design requirements from the beginning, poor systems engineering, and was followed up with bad software development and testing. If you don't specify right up front, you don't know how to test, and you get things like this. Software development is particularly difficult in the area of user interfaces, as you need human factors input in addition to just more common technical disciplines.

One can only hope they work the bugs out, because the concept is brilliant. But it needs to be more than just the mood wheel, it has to do the kinds of things people want like proper artwork, searching, etc. If it works well, when my BS9000 finally goes tango uniform it would be high on my list as a replacement.

Jeff wrote:

One can only hope they work the bugs out, because the concept is brilliant. But it needs to be more than just the mood wheel, it has to do the kinds of things people want like proper artwork, searching, etc.

This is exactly the issue. It is as though the focus was on the grand idea of the mood wheel and cloud connectivity but forgetting the other ways people interact with their music. Perhaps we are in a transitional period, however I sincerely hope B&O can improve the UI.

I have to agree with propaganda. We both own the Moment and we both intended to use the Product as it was advertised by B&O. Nobody tells you in advance, before you buy the product, that the Moment can not handle Music-Collections bigger than 10k, forget about 20k Titles, that the Moment will need Days to process your Music, that the Moment won't work properly with different Servers than Twonky, that the Moment restarts if you scroll to fast between different artists, that the device sometimes don't show the covers embedded in the Music-Files, that Deezer start to stutter or that in the worst case you have to start the whole first setup routine again, because the device isn't responsive anymore

Beroli wrote:

I have to agree with propaganda. ..............................Finally please stop telling everyone, that they should have bought something different from B&O, because this is no help at all and it starts to make people like me only angry and frustrated. Do you or B&O really believe that this will push any further sales in a positive way?

Cheers Oliver

Well said, you post entirely captures the usage issues some/many owners are experiencing and having some one who doesn't own the device repeatedly telling those who do they are wrong isn't at all helpful or informative.

Puncher wrote:

Beroli wrote:

I have to agree with propaganda. ..............................Finally please stop telling everyone, that they should have bought something different from B&O, because this is no help at all and it starts to make people like me only angry and frustrated. Do you or B&O really believe that this will push any further sales in a positive way?

Cheers Oliver

 

Well said, you post entirely captures the usage issues some/many owners are experiencing and having some one who doesn't own the device repeatedly telling those who do they are wrong isn't at all helpful or informative.

+ 1

And I'm as much a fan of B&O as anyone, but even I can recognize when the emperor has no clothes. What they do well I'll sing the praises of from the hilltops, but this doesn't appear to be such a product.