Quite - hard to argue with any of that, which I'd summarise as "stuff that justifies a steep price premium, if provided"
Living in London, I can still get good service, but appreciate that many dont have that luxury and convenience.
They still can occasionally produce pretty decent designs and products - be that the recent Level and 28s, and the 50s / 90s remain exceptional products, albeit out of reach of many. But, and this is a point I have made previously, your list above highlights how much they need to produce strong designs, otherwise the steep / rising price premium gets harder to justify.
Very little of their recent stuff could be described as classic B&O design - the last classic being the A9 and BL18s, both close to 10 years old.
Since then, we've had some pretty decent designs (Level, 28s, 90s), some nice enough (50s, Avants) and plenty of the downright odd (Eclipse, Harmony, Balance, Emerge), but nothing that sits alongside their design classics.
But thats just me - I'll forgive certain shortcomings if the designs are amazing, but they havent been for quite a while now.
seethroughyou wrote:
The price rise comes in the face of:
- poor to non-existent customer care - when I called them before Xmas they were polite but useless.
- deteriorating build quality
- selling or abandoning of core B&O skills like their TV laboratory and vision department
- use of cheap parts wrapped in fancy packing (my Moment tablet has died less than 2 years since purchase)
- outsourcing and manufacturing outside of Denmark
- closing of B&O stores
- absence of servicing and timely repairs of products
These are all the critical components of a good business model and with the erosion of these facets any business slowly but steadily approaches its end. Their speaker division is still strong but once the gems like Geoff and colleagues leave, retire or move on, then what...sad state of affairs.