Hi Jeff,
the same with my Moment - thats total annoying as this problem makes the Moment not longer usable (again).
Hope, that there will be a bug fixing bug fix released soon.
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Moment Software Update
61 replies
Hi,
I am having the same problem with both my Moments stuttering with playback in Deezer and DLNA, have reported the bug as well.
Hope they fix this soon.
On the plus side been using my Beosound 5 more and forgot how much I like MOTS!
I've had both of my Moments submit their logs and encourage others to do the same and provide beocare with the log ID. They need to know that this problem is widespread. They should at least roll back the software until they get this fixed.
This is the version after update yesterday 16th May: Login to view imageThis is the version after update this morning 17th May: Login to view imageIs this the rolled back version all hope for?Made no difference as Moment stuck on DLNA harvesting at 10% since yesterday afternoon.
29827 is the last one that I showed you yesterday. Buggy for some, working well for others! Chose your campIs this the rolled back version all hope for?
Location: Brittany - France
My B&O Icons:
Sadly, it seems that our camp chooses us.
To shed some light on this: it seems that the problem is with Moments in an integrated setup where the Moment uses the speakers of the TV -- both NL TVs and TVs using an NL/ML converter. The sound starts stuttering and then completely cuts out. However, the music from the Moment will continue to play via multi-room on my BeoSound 35 in another room.
Unfortunately yes š At least through the forum you can collect impacted setups, this will be very valuable for B&O to isolate the issue.Sadly, it seems that our camp chooses us.
Location: Brittany - France
My B&O Icons:
Hi Beojeff,I can confirm this, my moment is connected to my horizon and uses the speakers connected to the tv. No problem with dropouts. Also any nl source I add through multiroom is fine. Only my BS3000 through the NL/ML converter is acting up. Will play for a few minutes and then drops out and will not play again until I power off the BS3000 and rejoin the session. And dropout sequence starts again. Might be a problem in the app though, not related to the moment update. Cannot recall but the app is almost twice a week updated (iām on the beta test track, you?). Maybe coincidentally with the BSM update?Sadly, it seems that our camp chooses us. To shed some light on this: it seems that the problem is with Moments in an integrated setup where the Moment uses the speakers of the TV -- both NL TVs and TVs using an NL/ML converter. The sound starts stuttering and then completely cuts out. However, the music from the Moment will continue to play via multi-room on my BeoSound 35 in another room.
Gave it a try with this session (see picture): Login to view imageThe BS3000 is now playing through the moment and no drop outs for about 10minutes so far. Iām on app version 2.6.1 (2.6.1.20021) from 2 days ago.
Oke, after 20 minutes or so the BS3000 dropped out and even after power on/off not able to rejoin the session. I give up for now. Not clear what is causing the problems.
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