Moment arrived yesterday and I want to drive my car over it

17 replies
T(
Offline
Tayne (archived2)
Bronze
Posted June 28, 2015 at 09:19 GMT
#2044045

It may need a mains grounding kit installing with it. Ask your dealer...

DA
Offline
Davefarr
Bronze
Posted June 28, 2015 at 09:21 GMT
#2044046

Definitely get your dealer to check it out and replace it if needed.  It's guaranteed after all.

As to working straight from the box - I agree it should ideally be like that but when software is changed/upgraded after a unit has left the factory, it's not always that simple.  Seals on boxes need to be broken and then that raises suspicions for the buyer - I won't buy anything with a broken seal on a box.  

I've just bought a new iPad Air II recently and had the same issue - it needed to by upgraded to the latest software.  This is so easy to do and will be ongoing for the lifetime of the product as new features arrive.  The Moment and other B&O products are the same and will constantly need upgrading and there will be a crossover for items held in stock by dealers which will have older software.  I don't know, but it is possible that dealers are not allowed to do this software upgrade so it has to be dopne by the buyer.  This should however be clarified by the dealer.

It does sound as if this unit may have some sensitivity issues.  Alternatively, the owner may not be operating it quite right in terms of actions/swipes etc.  

First port of call is the dealer to either replace, check the unit or give a demonstration on how to use it properly to at least show the unit is defective or not.

Dave.

MA
Offline
Mark
Bronze
Posted June 28, 2015 at 09:54 GMT
#2044047

Thanks for all your input. I have managed to solve the issue by resetting the Jukebox with a paper clip as suggested in the manual provided on this forum. 😀

DA
Offline
Davefarr
Bronze
Posted June 28, 2015 at 10:17 GMT
#2044048

Skiingtrumpeter wrote:

Thanks for all your input. I have managed to solve the issue by resetting the Jukebox with a paper clip as suggested in the manual provided on this forum. 😀

Fantastic news.  I hope you enjoy the 'Moment'.  A possible future purchase of mine.  Glad it was so easy to sort out.

Dave.

 

Millemis
Offline
Millemis
Bronze
Posted June 28, 2015 at 10:44 GMT
#2044049

Skiingtrumpeter wrote:

Thanks for all your input. I have managed to solve the issue by resetting the Jukebox with a paper clip as suggested in the manual provided on this forum. 😀

Certainly easier that driving your car over it 😇

MM

Location: Flensborg————Danmark

SE
Offline
Seanie
Bronze
Posted June 28, 2015 at 11:05 GMT
#2044050
And a great shame as after a few weeks and software update I absolutely love mine. It's on right now. Perfect integration of a new and digital age into classic bang and Olufsen system we all love.

I have waited many years for a device that would allow me to ditch AirPlay and have a more built in experience and finally it's here.

M(
Offline
mickhoog (archived2)
Bronze
Posted June 28, 2015 at 11:06 GMT
#2044051
Millemissen wrote:

Certainly easier that driving your car over it 😇

MM

There is a tv - and there is a BV.

So his moment with the moment only lasted a moment 😐
or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.

View Prize Go For Gold