Moment arrived yesterday and I want to drive my car over it

17 replies
MA
Offline
Mark
Bronze
Posted June 27, 2015 at 20:25 GMT
#2044035

Please can anyone advise on what might be the issue with my new Moment or my use of it? The wheel on both sides of the tablet is unbelievably erratic. Swiping clockwise on the circle sometimes turns volume up and sometimes down and sometimes pauses. Swiping anti-clockwise sometimes turns volume down and sometimes up to deafening levels. The centre of the circle is unresponsive most of the time and only intermittently plays or pauses as required. I have powered off and a tried a factory reset to no avail. Thanks for any tips.....

 

Hiort
Offline
Hiort
Gold
Posted June 27, 2015 at 20:30 GMT
#2044036
Have you updated to latest sw version?

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
MA
Offline
Mark
Bronze
Posted June 27, 2015 at 20:34 GMT
#2044037

I have followed the update procedure several times but I'm not sure what the latest version is so can't be sure it's been implemented.

MA
Offline
Mark
Bronze
Posted June 27, 2015 at 20:34 GMT
#2044038

I have followed the update procedure several times but I'm not sure what the latest version is so can't be sure it's been implemented.

MA
Offline
Mark
Bronze
Posted June 27, 2015 at 20:39 GMT
#2044039

The version displayed in settings I s 1.2.14.1018-1.2.284.206315794

M(
Offline
mickhoog (archived2)
Bronze
Posted June 28, 2015 at 00:01 GMT
#2044040
Hi and sorry to hear. I don't have a moment but what I've read of these forums is that when the moment is brand new it takes a few days to settle. Funny I know but in terms of the mathematic calculations it is doing on your collection

You can tell if you have the latest version because it will show a volume indicator when you change the volume.

Others who have the moment will no doubt post to assist you.

B(
Offline
BeoBoy68 (archived2)
Bronze
Posted June 28, 2015 at 00:41 GMT
#2044041
@ Skiingtrumpeter

BeoSound Moment have many problems.

Sale it or ask your dealer a refund.

EL
Offline
elephant
BronzeFounder
Posted June 28, 2015 at 01:08 GMT
#2044042
Aussie Michael wrote:

Hi and sorry to hear. I don't have a moment but what I've read of these forums is that when the moment is brand new it takes a few days to settle. Funny I know but in terms of the mathematic calculations it is doing on your collection

You can tell if you have the latest version because it will show a volume indicator when you change the volume.

Others who have the moment will no doubt post to assist you.

Yes .... If the system is flat out cataloging that may explain the lag in the UI. Especially as it now seems there are two catalogue operations. One in the base station and a much slower one in the tablet :-/
DI
Offline
Dillen
BronzeModeratorFounder
Posted June 28, 2015 at 07:38 GMT
#2044043

Generally, I cannot accept that you have to upgrade software or firmware to make things work, you just bought.
When I buy something, I expect it to work when I receive it. If it doesn't, I will go back and
ask for a repair or refund.
If the thing needs an upgrade to work I expect the producer or the shop to do it before selling it or
at least do it when I discover that it doesn't work and return it.
The buyer is not the one expected to make the thing work.

Your Moment seems to have a defect. Don't try to repair anything yourself, software, hardware or anything.
Contact the seller and ask them to fix it or replace it.

Martin

SE
Offline
Seanie
Bronze
Posted June 28, 2015 at 08:08 GMT
#2044044
Hi there

I agree with Dilen. First point of call is your dealer as out of the box it should work.

Mine works fine since day 1 so it could be a defective moment but I assume they are all tested before leaving the factory.

Please call your dealer as that does not sound right.

or
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