Joshua wrote:

• The above is an overview.,  It was duly collected on the day and arrived at the Tamworth Depot of UPS from there it just disappeared, I suspect it was stolen., an investigation was started over 3 weeks and nothing.

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Joshua, sorry to hear about your situation, but as a person who has an account with UPS, please don't assume things get stolen so easily simply as they go missing - if delivery couriers were really that interested in vintage B&O kit, nothing would ever get delivered! Think of all the brand new iPhones, headphones and other products delivered by UPS every day.

What's likely to have happened, in my daily experience of working with the likes of UPS, is an address issue. When it arrives at the depot, items are scanned very quickly and occassionally an error can be made in the address/destination and either the parcel is sidelined or ends up in the wrong location or, worse, isn't scanned at all so is "lost" in the system.

Luckily most of these non-scanned/lost items do re-appear, especially if your return address is clear. We had a London company send us a couple of items a few weeks ago and they re-appeared back at their London HQ 4 weeks later. Re-sent, appeared the next day.

Thank you fMoxxey for your reply,   I was a bit miffed that UPS said case closed after investigation, I also used a third party shipper who I have deal with as UPS will not deal with me direct.  ( never again will I deal with a 3rd party shipper)  I foolishly under insured it, as I thought worst case scenario if It got damaged then it could be repaired for the amount insured.  Never dreaming that there was a even worse case scenario

I recently had Heart surgery, which has probably not helped with my reasoning..

The third party shipper is dealing with an insurance claim for me, but to be honest I would sooner have my Deck., does this mean if My 8004 eventually turns up it will be delivered to me and I can refund the claim..

Thank you 

Joshua

Joshua wrote:

Thank you fMoxxey for your reply,   I was a bit miffed that UPS said case closed after investigation

Sadly that's the big downside with scanning in the parcels. They only need to miss one or incorrectly scan it in and it can "disappear" in the system. However, they do have a habit of reappearing many weeks later.

We always put shipping/return info within the box, too. If you tape or attach it to the outside and it comes off, then you're in bit trouble as there's no reference or barcode to scan - that can happen very easily.

I waited for two weeks for a parcel to reappear at a local depot. It had been misdirected, and then somehow overlooked for delivery from the depot.

Graham