Lee,
very sad about this - wishing you and your team all the best from Vienna! I have here my lovely Beovision 9, my Beolabs 5, Beosound 9000 and quite a bit more B&O stuff, all thanks to you (and all of this still working great after many years). There are only a very few shops that had the same level of customer support, and every sale was a reminder of your great style and the bond of trust that you built. A big thanks to Matt as well.
Will be looking into Loewe, since B&O indeed lost its sparkle even for me - I am quite happy with my new Sonos system on top of the B&OP stuff. Only wish it would have worked out to get those Beolab 90s from you... ;) I will never be able to buy them firsthand.
Too bad B&O is just too expensive and at the same time definitely not future-proof anymore... It's the software, stupid...
Hope to stay in touch!
Jan