Believe me I was very loud and clear in my complaint to the dealer, today by e-mail, tomorrow he gets it again by mail by registered mail.
Short version: if the device is not repaired by the set date, or a new replacement device comes, I demand my money back, with deadline.
CEO I have also informed in detail, whether it helps, I have my doubts, but I wait and see what happens.
Reaction must come from the dealer to the deadline, otherwise lawyer, court assistance.
Who does not want to hear must feel.

 

Good,

B&O cannot aspire to selling flagship products to movie stars, rockstars, influencers and other VHNWIs if they cannot treat normal bread and butter customers properly. The CEO must be told this and understand, they cannot arbitrarily increase prices upwards without a corresponding increase in service.

I wish you good luck.

It's true that every device can have a defect.
That's not my problem. I'm just pissed off because the spare parts procurement is so slow.
And yes, if I had commissioned LG directly, I could continue to use the TV. that was also the answer from LG when I complained.
But the manual also says that you should not continue to use a defective device in order to avoid further damage.
The authorized workshop of LG is about 10 km from my home, the competence center of LG about 180 km away from me.
So the procurement should not have taken longer than 5 days, unless the OLED module had to come from South Korea first.

Yesterday my dealer called me, the repair is complete.
Next week, the LG should be back on the wall after an appointment.
Why this happened so quickly, I have no idea.
Maybe my loud announcement to the CEO of B&O has done something.

A nice weekend

The TV is back.
My patience was rewarded with a free warranty extension for another 36 months.

link

The TV is back. My patience was rewarded with a free warranty extension for another 36 months.

Was the warranty extension provided by the B&O dealer out of courtesy" and for the distress you had to experience, or by the the repair centre in behalf of LG?

 

I had contact with the repair center, they told me that LG insists on a repair, I then get the free warranty extension in return for the waiting time.
The confirmation of this was today in the letter from the workshop with it. With the repair number, I then had to contact an LG email address. The new warranty certificate will then be sent to me.
The fact that the repair was finished faster than expected is probably related to my loud announcements at the dealer and B&O.
The dealer called me rather meekly when he received the mail with the money-back claim.
Here in Germany, there is a legal regulation in addition to the manufacturer's warranty.
The dealer must guarantee for two years that the goods are free of all defects.
If the repair takes longer than 4 weeks, I can withdraw from the purchase contract and claim back the full purchase price.
If the TV has the same defect again, I would be entitled to a new device.