If this is supplied by B&O and less than 2 weeks old….should be classed as dead on arrival and a new replacement offered. No repair.

It happens (faults) but get your dealer to fix it via a new one (their supplier) and all should be good?

Summary:

You panel is defect.

They pick up the defective unit.

They give you a loan-unit while repairing/replacing.

?

Correct, I was provided with a loaner device.
A 48" Metz OLED with table stand, the Metz is now in front of the sound center on the sideboard, hidden sound.

The device was in operation for 8 weeks, then came the panel fault.
LG generally insists on a repair, a return exchange is only made after a failed repair.

That was the statement from the dealer.

 

Just to be clear.

Did you buy the LG seperate or together with the BST from a B&O dealer?

MM

Together as a package, was also mounted by the dealer for a fee.
4 hours were needed.
I could puke at what B&O has got itself into with LG.
I should have kept my hands off it.

I am pissed off.

That sounds a bit odd.

A B&O dealer should indeed deliver an LG replacement and have the conversation with LG for the faulty tv.

Which 'B&O dealer' has a Metz tv in store???
Not someone I would like to deal with.

I would try to talk with him again - maybe consult the B&O support first.

MM

The dealer has two stores, one B&O only and one as a mixed store.
I have been with him for 25 years, will then part ways with him if he is stubborn.

I have already emailed the dealer that I want the purchase price back if the repair is further delayed due to slow parts delivery.
We'll see what he has to say about that

I like the idea of contacting b&o directly, I'll do that later on.

So, the complaint to B&O support and CEO is written.

Warranty claim (German Law) to the dealer with deadline has been made.
So money back if no successful repair was completed or a new replacement unit was delivered by the deadline.

Let's see what happens now.

I don’t know German law specifically, but UK law (EU Law) would be for an immediate replacement of the LG Panel. If the panel was 50 to 70% into its warranty period, then a repair would be “reasonable” to all parties.

Further, by your B&O Dealer giving you a “Metz” screen and not another LG screen, he is denying you the inherent features of using the B&Oflagship soundbar with a fully integrated panel screen.

You should, in no uncertain terms demand an immediate a replacement LG screen (either as a full replacement, or as a temporary screen while yours is repaired) and that to include any demonstration screens on display in the Dealers shop.

You should tell the Dealer you are very unhappy with the current treatment buying such a high value consumer product from him to be treated this way. You could buy an LG G3 from Amazon Prime, have it for 8weeks, find a fault, send it back and receive a full refund and buy another - delivered in 2days tops.

Finally, I would make the Dealer aware that if he does not sort this out to your satisfaction by the end of the week, you will be informing Denmark (CEO) directly. Email is on the B&O website.

Stand your ground, insist on proper remedy, make a noise if you have to. This is totally 100% unacceptable