TripEnglish wrote:

The short answer is Yes. Absolutely. 

Whatever issues arise are given disproportionate attention on sites like this because it's a community of enthusiasts. Even when an issue appears to be an "epidemic" or a "plague" it still affects a very small number of users. Similarly you can visit other "enthusiast" oriented sites and users will lament what's become of various and sundry brands. From clothing to whiskey, nothing is what it used to be. Very seldom is that objectively true. Things change and value judgements are individual in such cases.

So even if you experience a problem, at least you're experiencing it with Bang & Olufsen where, by and large, your service is going to be first rate in getting the matter dealt with. I've been at the other end of the phone (since there's no one in person to deal with it) with HP, Sony, Samsung, and more just in the electronics segment and there's a clear difference in service.

I'd really like to believe this, Trip. This enthusiasts forum displays a great range of satisfied customers, as well as those who have been less than happy with a product. But if the site is a representative sample of B&O owners (or even slightly unrepresentative in that the majority may view the B&O world through Peter's rose tinted glasses), it still suggests that there may be a significant percentage of customers with problem products.  Many alleged problems (BV10 screens, Beocom5 software etc) would appear to be entirely detectable before products are offered for sale. It would be interesting to know how B&O's percentage of 'problem' products compares with that of Apple.

Graham

Due to the high prices generally charged why not give a no quibble 10 year Guarantee.

after all miele,mcintosh labs give superb warrantys

MGBGTV8 wrote:

Due to the high prices generally charged why not give a no quibble 10 year Guarantee.

after all miele,mcintosh labs give superb warrantys

John Lewis in the UK give a 5 year guarantee on all televisions, regardless of the manufacturer's warranty.

JL used to sell B&O (before the introduction of UK stand-alone B&O shops.) Interesting to wonder whether JL would have that universal TV guarantee if it was still selling B&O!

Graham

John Lewis in the UK give a 5 year guarantee on all televisions, regardless of the manufacturer's warranty.

JL used to sell B&O (before the introduction of UK stand-alone B&O shops.) Interesting to wonder whether JL would have that universal TV guarantee if it was still selling B&O!

Graham

Maybe thats one reason why JL dont sell B&O products

And don't forget that you often hear about the few faulty products as their owners tend to make their opinion very clear.
You rarely hear from the thousands of happy owners.

When it comes to testing products, I don't think you will find any other brand working as hard as B&O
and the more you squeeze into a product the higher the risk of something going wrong.
Compare todays products with 20-30 year old ones and see the difference in integration.

Martin

Dillen wrote:

And don't forget that you often hear about the few faulty products as their owners tend to make their opinion very clear.
You rarely hear from the thousands of happy owners.

Sad but true...

beocool wrote:

Dillen wrote:

And don't forget that you often hear about the few faulty products as their owners tend to make their opinion very clear.
You rarely hear from the thousands of happy owners.

Sad but true...

Agreed! ...and, yes (hold your breath) I agree with Trip! 😉

I am guilty... I often have to remove my BW blinders and realize that the majority of posts are people announcing issues, looking for fixes, etc... Rarely is there outright disappointment with any particular product on the whole. Personally, I am an old school guy and can't fairly comment on recent products and any issues they might have. All I can say is that the most recent product I do own (BS9000) has been a veritable kitchen appliance. Plug it in and go... never an issue! All in all, and to the point of the topic: Yes, the quality is there.

Too often, it is like watching (reading) a train wreck in slow motion, or tuning into the nightly news! ALL BAD AND NO GOOD!

How about a thread: I LOVE MY B&o! 😁

Dillen wrote:

And don't forget that you often hear about the few faulty products... 

But that is the problem. If it was ONLY occasionally faulty products everyone could live with that. But for a product to be faulty, i has to be compared with a working one. SO are the DVB-HD modules faulty? I dont think so because it has NEVER worked as intended.  It the wast majority received their products without faults, the problem would not be bigger than it has always been in the electronicbusiness. However it is IMO not great value for money when you buy a tv, that as standard has a lot of limitations/faults etc, that B&O then afterwards (maybe) attend to through software updates etc. Nowhere else do they sell faulty products out of the box, while being perfectly aware of these problems!!

/Ehlerz

MGBGTV8 wrote:

Due to the high prices generally charged why not give a no quibble 10 year Guarantee

after all miele, mcintosh labs give superb warrantys.

This is the real solution. Also cars are going this way (although there are still country differences e.g. Saab UK 3 years, Saab US 4 years.)  Some car manufacturers are starting to move towards 100k mile/ 7 year guarantees. 

A free ten year guarantee (not really free but built into the retail price.) The risk is with B&O, and they then make sure that the products are robust and are sent out without defects.

Dyson (vacuum cleaners) had a brief period of manufacturing washing machines that came with a 5 year guarantee. After the guarantee expires, they will still come out for a fixed fee, and whilst they are sorting out your problem they will fix any other potential issues and then give you a further guarantee. And they can do this on a product they haven't manufactured for 5 years!

Graham

3 years, IMHO, is sufficient for today's electronics.  However, what is NOT sufficient is the actual elevel of diagnostic and repair capability that B&O some repair shops have.  They seem, so to speak, to be just a page ahead of me in their shop manuals.

I think that since software will rule in the future, B&O MUST be better at amassing and deseminating info about bugs and fixes.

Barry