The only product that has given me any problems when new recently has been a Serene which is made by Samsung. Much of my equipment is older and never gives problems except when they eventually need a service - and most of those are due to simple wear after many years of service.

However all companies do have problem products and I would hope that B&O are one of the best at dealing with this. Clearly this is not always the case and if it is not, you have a right to kick up a fuss as the products you mention are expensive and you are paying a high price for good performance both by product and dealer.

I have a Beocenter 2 and have not had a problem.  However this past year, my Beolab 2 stopped working.  The ICEpower amplifier was replaced without charge.

I don't think it is normal to have something repaired every year especially for a new system. 

To be honest I think you have just been unlucky. My BV3-32 is 3 Years old and has never let me down. Had a problem with the Beo4 remote but this was down to someone spilling Coffee on it. My dealer was fantastic and let me have one of their demo ones for half price. Which I was more than happy with as I got to have the latest version. As my original was the A.Tape, V.Tape one.

Craig🙂

I've owned lots B&O since 1986. Perhaps I'm very fortunate, but never needed service on anything. Only exception is a Beolink Active that I purchased on Ebay for $10.

Frankly though, I think it's more the quality than luck. I wish you the best, as you should expect better at these prices.
 

I've read in horror about this on the B&O site's forum. Quality is apparently an issue with quite a few people that have later B&O gear. Mainly electronics. I've experienced no foibles with most of our B&O gear, but the BSnd4 was another story. A few issues there but luckily my dealer did all he could until we had a unit with zero flaws/issues. The quality of the serene could be a little better, but it functions fine which is the main thing. I must ask, did B&O only design the phone or did they take part in manufacturing the phone - does anyone know?

I can't tell for newer products but only the at least 15 years old.

Its a hit and miss when Beo products reach that time but again you can be lucky and we know the general B&O last for a very long time. At least 25 years I would say and that's when the service is needed.

 My former Beomaster 2000/Beocord 2000  is a good example. Got it cheap. Got it repaired. Worked for 3 years with nothing but enjoyment. Sold the whole 2000 system for about the same it had cost me.

I think its just bad luck. It can happen to all people and brands.