Hi Chris, 

I see that Lee helped you getting the stand working by resetting the TV (unfortunately that removed all the settings) . If you give us a little more information we may be able to help remotely. 

What else are you trying to connect as part of the Surroundsound system? Does the TV have a built-in DTV tuner? Are you connecting an external one. What speakers are you connecting? Are you connecting anything else? Anything you connect needs to be added in the TV menu and if we know exactly what you are connecting we could "walk" You through it.

It may seem fairly complicated if you are new to it but once you have the correct instructions it will all go together smoothly.

Stoobie 

• Hi - yes Lee helped and it seemed to work for the stand motor but then the speakers were disconnected - weve tried to re-add in the TV Menu and it appears not to allow us to do this now. I gave up for a few weeks as I was travelling but trying to crack the problem now - so we have:
• Beovision 7-40 Mk 3 with Motorised Stand / Centre Speaker & DVD
• 2 x 8000 front speakers
• 2 x 6000 rear speakers
• 1 x Beaolab 2 Subwoofer Base 
• Remote contol
• Any advice most welcome - I have tried to follow the instructions from the online manuals but I cannot seem to get the tv to recognize the speakers now? 
• thanks

Thanks for that update Chris.

One last question for now. Do you know which center speaker you have? If it is the one that runs horizontally below the TV (like a soundbar) it is likely to be a Beolab 7.2, if it is the more boxy one that sits vertically with the "acoustic lense" at the top it is likely to be a Beolab 7.4.

I assume you get no sound at all from the TV or DVD player!

I have sent a private email with a diagram of what I'm hoping the back of your TV looks like.

Stoobie

One crucial thing easily overlooked is to connect the speaker cables (and interconnecting cables to external devices) whilst the TV is either already turned on or even in standby. Any cables plugged into the TV should be done while the TV is disconnected from the mains. It may simply be that you need to turn the power off and on again to allow the television software to detect that you have plugged something in.

Regards

Opman