All products equipped with PIN code protection has a transportation code set by the factory, this is to prevent theft during transportation and should be changed by customer when the product is installed.
The dealer can get the transportation PIN from the B&O Retail System, but once the customer has set his/her own code the product will be locked even for the dealer. A mastercode can be sent by B&O in Denmark to the registered customers home address if the customer can't remember the code. B&O do keep a log of any query for the transportation PIN or the mastercode.
Roger
