HELP or Advice needed

3 replies

OK,  had my BV7-40 mk3  replaced with a BV7-40 mk4,  now this never happened on the mk3 one but on the less than 4 week old mk4 using sky-hd the voice sync is out on most bbc channels and almost all the SD channels.

TV connected to SKY HD via HDMI and SP-DIF only  no scart

TV set to AV1 DTV, HDMI-B, Sound via SP-DIF

SKY HD set to (in the setup sound menu) Stereo, Dolby D and delay 0

I have tried and changed every option and combination in the TV and SKY HD box but to no effect.  its starting to pi$$ me off now.

Any help would be great, as usual the sky off shore call centre is no help....

 

Jon

 

Hi Jon,

I know how frustrating this is as it happened on our 6-22 but only on BBC and it must have been out of syn by between half and a second.  It takes away all viewing pleasure and is really distracting.  We live in France and only have a simple digital receiver box but I found that the problem had nothing to do with the TV as such. 

I entered one of the satellite box menus and checked some of the parameters shown for the BBC channel (it was a while ago so I can't remember which settings), after playng around with them and comparing the figures to good channels, all of a sudden, when I exited the menu the TV was working 100%.  It was as if the channel information was re-booted or refreshed.

Probably not much help for you but it can be fixed.  Sorry I can't be more helpful than that.  Good luck in getting it back to normal

Dave.

Using external Sky and Freeview boxes at various times on Avant BC1 and BV5, this has been a frequent problem, but always instantly correctable by changing to an adjoining channel, viewing it for a second, then changing back to what you were watching.

The out of synch problem then doesn't return for varying periods - sometimes 10 minutes, sometimes weeks! (I am using quite old Pace and Panasonic boxes.)

Graham

or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.