Also had my fair share of problems with the guys from Bosscom, apart from the already mentioned practics (not in office, keeping deposits despite of assuring the money will be sent back, charging too much, etc) they were also the first company that I ever dealt with that made me get my credit card blocked so they can no longer charge various amounts for orders that have never been confirmed.

Just have a look on their "terms and conditions" http://eu.bosscom.com/news.asp?type=1

5.6 After signing up for an Seller reseller account the reseller have to purchase Seller products for minimum 1.000 € with in the 1 first months from getting an active reseller account / login. Do Seller have access to reseller’s credit card information and have the reseller not informed Seller about the product purchase the reseller have by accepting Seller Terms- and Conditions accepted that Seller can charge resellers credit card and send goods to meet the minimum purchase according to above (up to 2.000 €). If a client have a distribur process with Seller then eller can charge at least 2.000 € if the distributor agreement from the customer site is cancled or in the end not will be activated.  Seller can with out further notice make a debit on Buyers creditcard for the full amount of a specific invoice before sending out any goods. Seller can also with out any further notice make a deposit on 50% or higher of a specific order before any shipment. ridiculous!

ridiculous!

Apart from that:

- their MK3 PL cables sound horrible when used with icepower speakers (maybe it changed meanwhile)

- their pricing scheme is dubious, talk to 5 different resellers, everyone is charged a different price for the same product

4.1 The price of the Goods shall be the Seller's quoted price (as set out in the Seller's catalogue or other sales literature). The Seller reserves the right, without notice, at any time before delivery, to increase the quoted price to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller such as, without limitation, currency regulation, alteration of duties, significant increase in the costs of labour, materials, or other costs of providing the Goods. The Buyer agrees to pay the increased price and shall not be at liberty to cancel the Contract.

This would not be legal at all in the Netherlands! This would give bosscom a permit to charge you anything they want, under the guise of some vague reasons.

Furthermore:

5.7 Seller have the full right to debit a resellers credit card for any orders or part of an order as a deposit / full payment before a shipment will be released from warehouse with out any notice and acept from the client. Seller have also the full right to debit a clients credit card if a clients account is over due.

Under SEPA direct debit, they are obligated to notify the "client" 

From the SEPA website of the Internationale Nederlanden Groep:

Hi All,

I have just received my refund plus postage from Bosscom. I spoke to a guy call claus who promised me a refund in 2 weeks and it landed dead on time without chasing. Obviously im very pleased as i intially got ignored for 2 months. Better late than never.

Darren