Care to elaborate? Would be interested in the details. I do know that I asked a similar question some time ago on the old forum and the general consensus seemed to mirror yours.

In my experience, the way Bosscom conducts its business is unprofessional and unethical.  They used very aggressive sale tactics and took money from my credit card before providing full information on cost, terms and conditions.  The prices they charged turned out to be very high and at that level, I was not interested in their products. They refused to refund despite being told within 24 hours that I did not want to proceed with the purchase.  In my opinion, they acted in bad faith and now I will have to file a complaints, take them to court and spend a lot of time getting this straightened out.  B&O stands for a very high quality of service and these Bosscom guys are the antithesis of that.  If my experience is typical, I would avoid doing business with them at all costs.

Sorry about your bad experience but why did you give them your credit card details before being aware of what you were getting?  You could claim an 'unauthorised payment' claim to your card provider - unless you signed something with Bosscom.  What was it you bought but didn't want?

It may conveniently develop a 'fault' and you could return it for a refund!

I hope you sort it out.

Dave.

I too have talked with Bosscom and they also charged me a lot, and wanted my details over the phone. I wanted to cancel my order and then I got an e-mail that the person was on vacation and then they did not answer me anymore. 

Dave, I was stupid to trust them with my credit card details and they took advantage of that.  I never signed anything, no, but they were exceedingly quick to withdraw funds.  When I confronted them afterwards it became apparent that they knew their legal position in great detail, i.e. that they have been in this position (many times) before.  The whole thing is madness as I made it clear that I did not want to proceed as soon as I could, within 24 hours, and that the delivery was/is not scheduled for another few weeks so there is ample time to void things.  It's also astonishing to realise that this order, which I would have thought to be very small for a serious company which sells all over the world, seems to be of such importance to them that they elect not to refund and lose a customer.  Their disregard for customer rights and interests was extraordinary.  This concerned a few Powerlink switches and a few new remote control boards.  After this experience, I would advise you against doing business with Bosscom.

Michael, it sounds like we had very similar experiences.  Was this recent?  They also gave me the run-around when I tried to reach them, constantly being unavailable.  I called them many times and finally spoke with someone who claimed to be a supervisor, but who was terribly unhelpful, inflexible and disinterested, bordering on rude.  He constantly had to cut conversations short to 'go to a meeting' etc.  I hate to be treated like this and want to file complaints and possibly pursue a legal claim.  If you'd be interested in joining that, please let me know.

Musiclover wrote:

n my experience, the way Bosscom conducts its business is unprofessional and unethical.  They used very aggressive sale tactics and took money from my credit card before providing full information on cost, terms and conditions.  The prices they charged turned out to be very high and at that level, I was not interested in their products.

I had a similar experience. However I'm satisfied with the product despite it was expensive.

Musiclover wrote:

Michael, it sounds like we had very similar experiences. Was this recent? They also gave me the run-around when I tried to reach them, constantly being unavailable. I called them many times and finally spoke with someone who claimed to be a supervisor, but who was terribly unhelpful, inflexible and disinterested, bordering on rude. He constantly had to cut conversations short to 'go to a meeting' etc. I hate to be treated like this and want to file complaints and possibly pursue a legal claim. If you'd be interested in joining that, please let me know.

I believe Judith had issues with them as well.

Check the Beoworld archive of posts for Judith and/or Bosscom.