Harmony Issues

17 replies

Another problem - My Harmony TV when turned on opens but there is no sound from the speakers i.e. the sound centre has disconnected?  It is intermittent and can be restored by power cycling the whole system off and on?  

This is also connected to my previous question about the BL28 speakers not reconnecting over WiSA.

It really 'feels' like there is either a software conflict or an actual hardware problem?  

Has anyone with a Harmony had a similar issue?

Thanks

 

Richtw2 wrote:

Another problem - My Harmony TV when turned on opens but there is no sound from the speakers i.e. the sound centre has disconnected? It is intermittent and can be restored by power cycling the whole system off and on?

This is also connected to my previous question about the BL28 speakers not reconnecting over WiSA.

It really 'feels' like there is either a software conflict or an actual hardware problem?

Has anyone with a Harmony had a similar issue?

Thanks

Exactly the same for me except it is sound and no picture. There is no issue with tv apps but only when switching on set top boxes (sky q) when start up. Tried the dealer messed around with some settings not too much difference🙁

Thats interesting to know but not great given the expense of a Harmony to start with.  I have also had issues with Sky Q interfering with the set up I have - turned off the 5MHz band on Sky Q which helped with the BL28 speaker issue!

Richtw2 wrote:

Thats interesting to know but not great given the expense of a Harmony to start with. I have also had issues with Sky Q interfering with the set up I have - turned off the 5MHz band on Sky Q which helped with the BL28 speaker issue!

My router (Linksys ) and sky q box router is right next to my bl28. I have disabled sky Wi-Fi and kept the Linksys Wi-Fi and it seemed ok

Mine has dropped sound on a number of occasions when turning on and watching Sky Q. Power cycle seems to sort it.

A bit embarrassing when you're showing someone your new £17,000 television, but hey...

Lee

Thanks for the updates - glad I am not alone!  The embarrassment is real for a TV of this value!

 

Thanks for the updates - glad I am not alone!  The embarrassment is real for a TV of this value!

 

Thanks for the updates - glad I am not alone!  The embarrassment is real for a TV of this value!

9 LEE wrote:

Mine has dropped sound on a number of occasions when turning on and watching Sky Q. Power cycle seems to sort it.

A bit embarrassing when you're showing someone your new £17,000 television, but hey...

Lee

Is this not a Sky Q problem?

Sky Q can cause an issue with the WiSA link as it broadcasts its own 5GHz mesh, it should not interfere with the Harmony speakers as these are hard wired from the HDMI Arc from the screen to the Harmony hardware. 

What i think we are seeing is that there is something not right within the software (possibly hardware) where on turning the TV on you get no sound from the Harmony speakers - power cycle sorts it which makes me think it may be a deep rooted power saving issue somewhere as mine was fine for 4 months and started failing in December.

 

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