Halo software update issue

3 replies
V6
Offline
v6charger
Bronze
Posted February 7, 2025 at 18:31 GMT
#1644455
I have just installed a Halo wall mounted version powered over usbc. It will not update the software as it says the battery is less than 30% - it doesn’t have a battery!

Any idea how I get around this issue so I can update the software?

Thanks in advance
NQVHNWI
Offline
NQVHNWI
BronzeFounder
Posted February 8, 2025 at 11:17 GMT
#1668719
Remove it from your App, factory reset the Halo, charge it for a few hours

introduce it back to the app, see if that is good to go
V6
Offline
v6charger
Bronze
Posted February 8, 2025 at 11:32 GMT
#1668720
All good now - apparently there is a small internal battery in the wall mounted version as its not transportable for the internal clock etc and this needed an overnight massage!

 

Thanks
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