You appear to be saying that both the E8 and the H8 have the same problem when using SkyPE. Is that correct?

When using the E8's do you use BOTH ear pieces for SkyPE'ing? If you use only one, are you using the right one?

Does it disconnect when using the E8's for anything other than SkyPE?

Hi Keith,

Yes that's correct. Both disconnect and I use both earpieces. I use both extensively for music listening on the same laptop and have never had any disconnection while listening.

It may be a Skype/Windows issue as most things usually are!

Kind regards,

Ian

My E8 has the same behavior with Skype for business so I contacted B&O support who said they were looking in to the case and sent my information through to a technician. This was two weeks ago, I haven't heard back since.

I'm contemplating buying the H9i and I'm wondering if anyone here owns a pair and have tried them with Skype and if the same problem persists, that it turns off after 15 minutes when the headset bluetooth profile is active and in use on the computer.

To answer myself, the H9i has the same problem with turning off after 15 minutes when used with Skype for business. I contacted B&O support about this too and hopefully they'll be able to fix this in a future firmware update but they have yet to get back to me.

Hi all,

I also face exact same behaviour. exactly 15 minutes after the call started the device disconnects automatically. This happens with H8 as well as with H5.

Thanks for any hint how this can be solved.

Regards,

Ruedi

Hi,

Update - got a pair of H9i's and they no longer disconnect after a time. I have discovered that loading or refreshing a page in Chrome while using the headphones with Skype for Business caused dropout for about 3 seconds. 

I have the latest version of Chrome and drivers for my laptop. I can replicate the problem so it's definitely there. Doesn't happen with Edge browser. 

On another note the microphone on my H9i's does not work at all when used in a call via Slack (workplace messaging app). 

Many thanks,

Ian

Can anyone confirm if the E8's now work with Skype for business on Windows 10 and doesn't disconnect after 15 minutes of use anymore? I ended up returning mine as there never came a fix for this within the return period while i owned them.

Hi,

I had the same same issue with my H9's as I did with my E8's. I upgraded to H9i and the problem went away. I am going to try the E8's tomorrow in a 1.5 hour conference call and see if that has got better too. I'll let you know. 

I do know that the E8's have got better with Slack and everything else in general so i expect they'll be better with Skype too. What I did notice that if I had Chrome running and changed page during a Skype call it would drop connection for 5-10 seconds every time.  If you're using Windows too that might have been your problem.

Thanks for reminding me and I'll post tomorrow after my call.

Cheers,

ian  

Hi,

My H9i's now work fine with Slack whereas the H9 never worked at all. 

Cheers,

Ian