Frustrated!

3 replies
EW
Offline
ewortham
Bronze
Posted June 7, 2021 at 20:20 GMT
#2156372

Now that all of the B&O stores have closed, what are us B&O product owners to do when we encounter issues with the system that need to be addressed by someone who knows the product.  I was sold a Beovision 11 - 46, a Master Link Gateway, and a BeoSound Core which was to be installed.  I have waited for over a year.  Now that the store is closed, the owner who promised me that he would install the products no longer responds.  He also ordered a new chassis for one of my BeoLab 5’s that needs to be installed.  I am so frustrated with Bang & Olufsen!  Can anyone help me on who to call?

Thanks Anyone,
Ed 

SE
Offline
Seanie
Bronze
Posted June 8, 2021 at 08:11 GMT
#2156373
Hello there

As previously mentioned just call your closest dealer they should all support you.

Previously I called a dealer when my local one closed and they arrange for the service engineer to visit.
M(
Offline
malcolm (archived2)
Bronze
Posted June 8, 2021 at 11:13 GMT
#2156374

i can confirm this i live in canary isles my dealer closed down comtacted nearest dealer 2000 miles away#

he ordered a new panal for my tv under warranty and a local engineer  came and installed

m welborn

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