Hi

When you look at the songs on BM5 they are stored correctly

 i.e.  each disk is stored separately and the songs numbered 1, 2 ,3 etc

It is the BS5 that displays them incorrectly

I tried renaming the songs

Disk 1   songs 1-15

Disk 2  songs 18- 26

But the BS5 still displays the original

1 – song title (which is off disk1)

1  - song title (which is off disk2)

2 – song title (which is off disk1)

2 – song title (which is off disk2)

etc

any more help greatly appreciated

No dust here either - and I am very satisfied / LOVE the BS5

peter2, i take it yours is an older version before the modification to prevent dust accumulation?

my new unit's very new (july 2009) and straight from the factory - not a old unit - so i am rather confused as to why this should happen...?

seethroughyou wrote:

peter2, i take it yours is an older version before the modification to prevent dust accumulation?

my new unit's very new (july 2009) and straight from the factory - not a old unit - so i am rather confused as to why this should happen...?

Certainly one of the first delivered by my dealer earlier in the year, and only noticed the dust from the comments made here.

As I understand it the revised version with the seal has been available for a couple of months, so I assume this would include yours...

The update kit is being made available shortly, but in the scheme of things it is a very minor issue - not very noticeable (on mine).

"We can inform you that the BeoSound 5 can not be made completely airtight so dust will in some cases eventually find it's way under the glass. 

The frontglass and LCD screen can be cleaned by a Bang & Olufsen technician. 
Therefore we advise you to contact your Bang & Olufsen dealer again to obtain help. 

Kind regards,
Bang & Olufsen a/s

Simone Bjerregaard"

this is completely unaccpetable and an illogical reply.

b&o considered it unacceptable for dust to collect so they replaced the part in order to prevent dust accumulation but now they make out that it is something i have to live with...

i am going to complain.

does anyone else have any advice as to what more i can do???

dust in a world famous luxury item that is supposed to be designed and engineered to impeccable levels...ridiculous!

😭

My BS5 dates from Feb 2009.

- no dust

- works well

- would repurchase anytime

Improvements required

- BS 5 community management by B&O still missing (updates etc)

- Beoplayer functionality / interface poor / would suggest B&O focuses on standard of industry, i.e. ITunes.

pf85, that's great. i like this product a lot but am unhappy with b&o...

i'm not the only one. my dealer had to send his new unit back to denmark as dust accumulated under the glass panel. apparently b&o HQ in the uk mentioned this to denmark a few weeks ago.

i urge everyone that has a besound 5 to inspect the LCD screen using bright light to see if flecks of dust have started sitting under the glass plate...!

if enough of us make it an issue they might do something.

Seeyouthrough...so far I did not have the issue... however

if I would have dust on mine, I would certainly challenge my dealer to do something about it and take it up with B&O.

Dealers have a "beo care" link and relationship and should "defend" a strong & loyal customer to their business partner.