Sorry but you got 3 years of warrenty and servies . Where is your dealer in this story . Give more info As how fare is your dealewr from your house is it a big store . what is a lipsink fault

eric

Sorry to hear about your issues. We have some pretty able people on this site. Perhaps if you went into some detail we might be able to offer further assistance. The products you bought (especially the loudspeakers) are pretty well regarded so if they can get the issues ironed out you should enjoy them tremendously. 

Go ahead and elaborate. 

found it on wiki but the name is lip sync

Television transmission synchronization

An example of a lip synchronization problem, also known as lip sync error is the case in which television video and audio signals are transported via different facilities (e.g., a geosynchronous satellite radio link and a landline) that have significantly different delay times, respectively. In such cases it is necessary to delay the earlier of the two signals electronically to allow for the difference in propagation times. See also audio video sync and audio synchronizer.

Lip sync issues have become a serious problem for the television industry world wide. Lip sync problems are not only annoying, but can lead to subconscious viewer stress which in turn leads to viewer dislike of the television program they are watching.^[1] Television industry standards organizations have become involved in setting standards for lip sync errors

Hi Eric thanks for your quick reply, my dealer is in essex , loughton, Lipsink is where the lip movements seen on the TV are not syncronised with the speakers. and i can not understand why the beolab speakers when turned up are rocking on my wooden floor, the dealer seems to be blaming the sky HD and my apple laptop for the problems. How very cute and clever!

mybe it is this your beo 5 are standing to close to your tv or the mic of the beo 5 has a problem

wiki

Incorrectly synchronized

There are different ways in which the AV-sync can get incorrectly synchronized:

• During creation AV-sync errors happens because of
  • Internal AV-sync error: Different processing delays between image and sound in video camera and microphone. The AV-sync delay is normally fixed.
  • External AV-sync error: If a microphone is placed far away from the sound source, the audio will be out of sync because the speed of sound is much lower than the speed of light. If the sound source is 340 meters from the microphone, then the sound arrives approximately 1 second later than the light. The AV-sync delay increases with distance.
• During mixing of video clips normally either the audio or video needs to be delayed so they are synchronized. The AV-sync delay is static, but can vary with the individual clip.
• Video editing effects.

Examples of transmission (broadcasting), reception and playback that can get the AV-sync incorrectly synchronized:

• A video camera with built-in microphones or line-in may not delay sound and video paths by the same number of milliseconds. A video camera should have some sort of explicit AV-sync timing put into the video and audio streams. Solid state video cameras (e.g. CCD and CMOS image sensors) can delay the video signal by one or more frames.
• An AV-stream may get corrupted during transmission because of electrical glitches (wired) or wireless interruptions - this may cause it to become out of sync. The AV-sync delay normally increases with time.
• There is extensive use of audio and video signal processing circuitry with significant delays in television systems. Particular video signal processing circuitry which is widely used and contributes significant video delays include frame synchronizers, digital video effects processors, video noise reduction, format converters and MPEG pre-preprocessing.
• The video monitor processing circuit may delay the video stream. Pixelated displays require video format conversion and deinterlace processing which can add one or more frames of video delay.
• A video monitor with built-in speakers or line-out may not delay sound and video paths by the same amount of milliseconds. Some video monitors contain internal user-adjustable audio delays to aid in correction of errors.

Hey , thank you so much for replying, biggest issue is i cant trust the dealer ! the beovision 9 that was delivered to me first was 2 years old ! and i only realsied 3 months down the line and the dealer continually reasured me i was wrong, well they changed the TV as i was right . they have visited me house many many times to solve the problems but seem to be blaming everything else apart from the TV and speakers. the lipsink is hugely evident and now they are changing my new sky HD box, apparently if that does not cure the problem i have been told that i will have to live with it, NO NO NO WAY ! as to the speakers wobbling at a volume level of 60 yep 60 apart from turning the base on the TV down and the equaliser on my MAC to zero thats the only way to stop this. i asked myself have i purchased an ALBA or some cheap chinese brand ? 

What happens when you use the speakers built into the TV without the external speakers connected? Does this still cause lip sync issues?

Regards,
Cal

terrific story

Hi,

I'm sorry to hear that you have such an unsupportive dealer. You should write that directly to B&O!

Do I understand you correct that you use an Equalizer on highend speakers like the Beolab 5?

In my opinion these are speakers that are intended to listen to as they sound - without any external correction.

Do you use "Loudness" etc, too? Perhaps that's the problem with the speakers!

With equalizer and loudness you can damage nearly every speaker when you crank up the volume too much!

They are not a horn construction and I can imagine that the equalizer and/or loudness etc. disturbs the speaker because they adjust themselfes to the room automaticaly with their integrated microphones.
Now the internal computer of the Beolab 5 thinks, "Ok, I'm done." - and after this you feed him with an equalized signal and it can't adjust itself anymore.

Try to set up every sound setting to "zero" (as you should always do for enjoying music with highend speakers!). No adjustment to high, low, loudness and external EQ like from the Mac. Adjust the TV the same.

Now you should let the speaker adjust themselves again. After adjustment: Test them, listen to them. How do they sound without adjusting the sound? Can you now "crank the volume up"?.

Perhaps you already damaged them, than you could hear some internal noises from the speakers that don't belong to music.

As english is a foreign language for me, I hope my point is understandable!?