Can't connect M5 to Beoplay App - can anyone help?

21 replies
D(
Offline
daneshpastry (archived2)
Bronze
Posted January 12, 2017 at 00:04 GMT
#2077550

I went through a whole ordeal with B&O on the phone getting my new M5 connected to my wifi network (ended up using BeoSetup....which is mentioned nowhere in the manual).

I can now using Google Cast, etc., but I can't get the M5 added to my devices in the Beoplay app. I'd like to be able to adjust the equalizer and room adjustment settings.

Can anyone help? The error message I get says: "Products doesn't seem to be available on this WiFi. Connect the phone to the same WiFi as the products..."

Of course, I am connect to the same network - I only have one wifi network.

I'm very frustrated. :/

D(
Offline
djfairley89 (archived2)
Bronze
Posted January 12, 2017 at 00:15 GMT
#2077551
M5 not able to be connected to the Beoplay app only the BeoMusic/set up apps. Using beomusic under product settings you can adjust bass & treble though. Hope that helps.

Dave
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Offline
daneshpastry (archived2)
Bronze
Posted January 12, 2017 at 00:20 GMT
#2077552

I don't understand - the instruction manual specifically says to use the Beoplay App - plus I can't locate any EQ settings in the Beomusic app (am I missing something?)

It's a Beoplay products - why wouldn't you be able to use the Beoplay app?

E(
Offline
egges (archived2)
Bronze
Posted January 12, 2017 at 07:20 GMT
#2077553

have you been in the bluetoothsettings of your device and connected the speaker manually?

E(
Offline
egges (archived2)
Bronze
Posted January 12, 2017 at 08:23 GMT
#2077554

djfairley89 wrote:
M5 not able to be connected to the Beoplay app only the BeoMusic/set up apps. Using beomusic under product settings you can adjust bass & treble though. Hope that helps.

 

 

Dave

 

sorry, you are wrong. at least with my M5.

 

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Offline
daneshpastry (archived2)
Bronze
Posted January 12, 2017 at 14:13 GMT
#2077555

I have connected the speaker with both Bluetooth and Ethernet. No success with the Beoplay app. :(

W(
Offline
w5bno123 (archived2)
Bronze
Posted January 12, 2017 at 15:37 GMT
#2077556
I have go to the finalisation process in the BeoPlay app but it just hangs. I have successfully setup two units via BeoSetup app. There sound adjustments for Bass, Treble and Loudness should feature in a new software update. I currently find the M5 to overpowering with the Bass.
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Offline
daneshpastry (archived2)
Bronze
Posted January 12, 2017 at 16:17 GMT
#2077557

I also find the bass over powering....I'd really like to be able to adjust it. 

W(
Offline
w5bno123 (archived2)
Bronze
Posted January 12, 2017 at 19:21 GMT
#2077558
The tonal control feature is coming soon. 😕
D(
Offline
daneshpastry (archived2)
Bronze
Posted January 12, 2017 at 19:26 GMT
#2077559

Wouldn't be useful to me if I can't connect to the app! :(

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