Nice story, I too remember the early 80s as a kid were my Grandad took to to Berrimans in the North of the UK. They sold Technics hifi along with B&O and it was a shop offering a really great customer service.
The Bang&Olufsen stores are a real problem, as they have a real old dated image and when I walk in with friends, we immediately feel as though we are being judged and then feel awkward walking out of the showroom if we don't make a purchase. If you compare that to the Apple store which is full of vibrancy...
I liked Moxxey's comment the other week about having a B&O showroom. I guess it would be like comparing BMW & MINI showrooms. The BMW showrooms are conservative, seriously a little staid and then you walk into MINI and there is funky music playing from an iPod, a bright yellow colour scheme, glass door fridges full of cans of drinks, stools around a coffee bar, bright yellow MINI branded espresso cups and young sales execs. The atmosphere is funky and positive and creates a lasting, refreshing experience that does indeed make you want to visit again.
I really think that there is so much scope and positivity for the B&O brand. Not too keen on the cartoon style website. It would have been cool to have had groups of classy, international people or it or indeed illustrations of people by Jason Brooks (jason-brooks.com)