New to the forum but was looking for help and saw your post. We got a Horizon just before Christmas. initially pleased but did think the android system very poor and sluggish (to say the least).

Some things were bugging me from the start - like how sluggish everything was, from changing channels, to starting up apps, to getting into recordings - but thought as we were new to smart TV's, this was standard. An irritation I could live with I thought.

One major bug was that when recording TV shows on the external hard drive I bought (was a good quality USB 3.0 high speed WD 1TB type), when playing back anything recorded in HD, the picture would occasionally jump - as if the HD quality was too much to write to the hard drive. This I assumed as it doesn't happen when I record TV shows from non HD channels.

Now the latest bug the TV has developed is the sound cutting off when switching TV channels. Just no sound at all. Just picture. I have to turn off the TV and turn back on to get the sound back for the channel I want to watch. Anyone else had this problem bug?

i've had my new tv (bv14) for a few months now.....the sound disappearing issue was happening quite a bit to me......has occurred since the big SW update , though much less so......since the update i've had crashing issues, and in a similar way to the previous sound issue, seems to be triggered / caused by the interaction between the remote and the tv.......shame, especially as the picture quality has got much better since the update.....

I've since posting my post(!) had a chat with the B&O shop and the sound cutting out is a known issue apparently (!?) that should hopefully be rectified in the week 10 OS update - (currently in week 8 so not long to wait).

I might try a reboot tonight - just for fun !

LondonHackney wrote:

I've since posting my post(!) had a chat with the B&O shop and the sound cutting out is a known issue apparently (!?) that should hopefully be rectified in the week 10 OS update - (currently in week 8 so not long to wait).

I might try a reboot tonight - just for fun !

Fansastic wrote:

New software update available, only minor performance upgrades, no NL availability. Maybe this update does improves the sound problems.

My Horizon does not show the sound problems, but it has not yet have the stability and operating speed my V1 has. Feels like there is till much work to be done. My three main requests are NL/Multiroom ability, beter and more stable reaction time for remote commands and normal opening and closing of the curtains. Even my 7 year old son asked if the certains could be fixed, he thoughts they were broken

@bandoh nothing special I just like beautiful things and B&O are part of that experience.

I do not mind waiting for the updates but i do miss netflix.

meanwhile i have hidden my ATV4 in the back of the Horizon but that is only temporary i hope

mr_anders_son wrote:

New update today??

I cant see any!

New software released yesterday bunged up audio on my Horizon :(

When switching between inputs a couple of times, it will sound like a cassette tape running that is very slowly. Need to investigate if it's a specific sound mode that is messed up or what, but it's reeeally annoying.

Fansastic wrote:

mr_anders_son wrote:

 

New update today??

 

I cant see any!

 

 

 

Software version now: QM153E.0.3.0.112

 

Release date 2017-01-27

 

This morning TV updates automatically.

Hope this helpes

That's the Week 5 update :-)