6 days in and SW issues continues :-( - recorded Super Bowl on external HDD, but despite I have reported this issue earlier to B&O, then the recording stopped after 40 min. The Horizon shows that 5hrs recording is done, but playback not possible. Other bugs also found, and I think it's time to return it to the dealer. 

This morning the first complete Android crash since the update was installed. But at least my Beoremote One BT has not lost connection anymore.🙂 

Chris Townsend wrote:

The LG based TVs can't come soon enough. A debacle

I wonder if anyone has considered how much this has actually damaged the brand and the brand value?  If that was my work place someones heads would have rolled and likely the department

1st post update crash.

Yesterday evening.. was watching TV.. Out of the blue the electronic curtain closes, speakers are turned off; green light on top of the turns on. TV does not respond to remote.

Unplugged the TV from the mains for 30min; plugged it back in.. blinking red light (normal after power has been cut).. At first TV is unresponsive to the remote... After a couple of times pressing the TV/Telenet (my settopbox) the TV is responding; could enter my pin-code and TV turns on, speakers turn on...

*oeps*

Karel.

No joking, but this is really an awful period for B&O and its dealers.

Colliding with massive software problems, less good quality control on TVs. The list build up...

Been last week a couple of hours at my dealers shop and he spend about one hour answering call's from customer(s) who had problems with the install of a sound or tv product they had bought.

And if this is still not enough. With Broadband providers who install their wireless routers somewhere at the far end end of your house, dealers has to assist customers on a lot of problems depending on bad wireless coverage. 

Chris wrote:

And if this is still not enough. With Broadband providers who install their wireless routers somewhere at the far end end of your house, dealers has to assist customers on a lot of problems depending on bad wireless coverage. 

THAT is a major problem for dealers! Basicly the dealers today are squized between the software problems and network problems. Both of which they have not control at all :-( :-(

Anyway... forwarded my crash of last night to BeoCare with my dealer in CC knowing that he can't do anything about it except additional pressure on Struer..

Karel.

That's what you get when you move your development to India - clear example with new BVs and Moment.

Sneak wrote:

That's what you get when you move your development to India - clear example with new BVs and Moment.

If I'm not mistaken then the software for the BV is (partially?) developed in Belgium (TP Vision)

Karel.