BV11/V1/Avant Smart problems after last update

40 replies

Software coding is definitely not a B&O strong point. They messed up with almost every release.

Last year, I had to wait close to 9 months until the teletext bug they had introduced with a SW release had been fixed. Teletext all of a sudden did no longer work. It took several months to pinpoint the issue. And this same issue could also be a factor in the latest buggy release:

Teletext did no longer work because I had the default menu set to English. If I changed the language to German, I was able to access Teletext of German speaking TV stations. If I wanted to read the text on a French speaking station, I had to switch the menu language to French. After 9 months the bug was finally resolved.

Still no change or overnight update.

Just received:

Thank you for contacting Bang & Olufsen Customer Service regarding your BeoVision Avant 55.
Please allow me to apologise for the very late reply.
 
We are currently aware of this issue with the Webmedia navigation and it has been reported to our R&D department.
As soon as any news or a solution is ready for this issue, we will get back to you.

Thank you very much for reporting this problem and for your patience.
 
Kind regards,
 
 
 
Bang & Olufsen A/S | Peter Bangs Vej 15 | DK-7600 Struer | Denmark

BEO_DXB wrote:

Just received:

Thank you for contacting Bang & Olufsen Customer Service regarding your BeoVision Avant 55.
Please allow me to apologise for the very late reply.
 
We are currently aware of this issue with the Webmedia navigation and it has been reported to our R&D department.
As soon as any news or a solution is ready for this issue, we will get back to you.

Thank you very much for reporting this problem and for your patience.
 
Kind regards,
 
 
 
Bang & Olufsen A/S | Peter Bangs Vej 15 | DK-7600 Struer | Denmark

Just had a near identical response.

My homepage has now rerurned to normal working, with the highlighting of apps allowing normal navigation.

Deezer is still an inactive page.

Graham

Ours seems to be back to normal now. We never use deezer but hope the Spotify interface improves one day to at least equal that on ipad

ok, now it is working as before, but

1. the mail app still does not store the account for more than one day,

2. i can't start the tv directly with webmedia, it fails with a 'no connection to internet' message

Beocare reply just received:

Hello Graham
 
I can inform you that the cursor/halo in the Webmedia feature is now available again.
The SmartTV provider made a change yesterday, which should solve this problem.

Have a nice day!
 
Kind regards,
Kasper Olesen (Mr) | Customer Service
Tried Deezer this morning : still boooooooooh...
I went to my parents today and tried deezer on their BV11 with my account. I can access to the deezer page (on my BV11 I can't) but can't select a song : the remote won't respond to up/down or go/play !

Only a few "whats new" songs were available.

Crazy !!
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