BV11/V1/Avant Smart problems after last update

40 replies
S(
Offline
sja (archived2)
Bronze
Posted January 3, 2016 at 20:17 GMT
#2056618

Same with my Avant 55' but with Spotify. 

And i Jolly miss the display on my penta's with this tv.... :-( 

 

vikinguk
Offline
vikinguk
Bronze
Posted January 4, 2016 at 13:23 GMT
#2056619

Are any dealers following this up????

B(
Offline
BEO_DXB (archived2)
Bronze
Posted January 4, 2016 at 14:20 GMT
#2056620

I sent an email on the B and O site. Might be an idea for all of us to do the same?

I also informed my dealer as well.

MR
Offline
mr_anders_son
BronzeFounder
Posted January 4, 2016 at 15:18 GMT
#2056621
Mine works perfect and is much faster!
S(
Offline
sykes114 (archived2)
Bronze
Posted January 4, 2016 at 17:24 GMT
#2056622

We (Bang & Olufsen of Lincoln) have reported it to B&O this morning.  Its affected every single display TV and two customers have reported it today so far :-(  will keep you updated!

 Subject

BeoVision 11 Smart TV Control Missing

 

 Discussion Thread

 Response (Niels Toft Sørensen)

01/04/2016 08:54 AM

Hi William/Michael

 

You're not the first one reporting this issue.

The problem is reported to back office for further analysis.

 

 

Med venlig hilsen / Best regards,

Niels Toft Sørensen | Product Supporter

 

 

 

Bang & Olufsen A/S | Peter Bangs Vej 15 | DK-7600 Struer | Denmark

www.bang-olufsen.com | www.beoplay.com

 

vikinguk
Offline
vikinguk
Bronze
Posted January 5, 2016 at 08:20 GMT
#2056623

Still no change this morning.

My TV is set to automatically update at 3am GMT. Because some people evidently do not have a problem I am guessing that there must have been a particular period when the available software updates were corrupt.

 

Anyone know how to do a forced manual software update? (Not an option in the BV11 menus).

 

Graham

B(
Offline
BEO_DXB (archived2)
Bronze
Posted January 5, 2016 at 08:25 GMT
#2056624

LATEST UPDATE FROM B AND O:

 

Yes we are aware of this. It is the smartTV provider's portal, thats the problem
You will be noticed when we have a solution

Med venlig hilsen / Best regards,
Bang & Olufsen a/s


Product Supporter

vikinguk
Offline
vikinguk
Bronze
Posted January 5, 2016 at 08:53 GMT
#2056625

BEO_DXB wrote:

"LATEST UPDATE FROM B AND O:

 

Yes we are aware of this. It is the smartTV provider's portal, thats the problem
You will be noticed when we have a solution

Med venlig hilsen / Best regards,
Bang & Olufsen a/s


Product Supporter"

That's interesting, but how is it that some users in this thread say they haven't got a problem? Can it just be the Smart portal?

I am aware of a dealer managing a forced software download that eliminated the problem.... hence my question above asking how to do a manual download.

Graham

B(
Offline
BEO_DXB (archived2)
Bronze
Posted January 5, 2016 at 09:27 GMT
#2056626

No Idea. I have an Avant 55 with teh latest software updates and it snot possible to see teh highlighted icon in webmedia.

Although I did manage to access iPlayer last night using the green move and guess option!

Basically - press green to activate Move then Done. Then count the clicks to the right to get to your icon (iPlater etc) and select.

 

 

B(
Offline
BeoGreg (archived2)
Bronze
Posted January 5, 2016 at 10:59 GMT
#2056627
This morning webmedia was still great appart of Deezer frizzing.

I checked my settings under webmedia (menu / webmedia settings) and my preferences of the "mouse" (beo4) are on auto (there is an other setting I can't remember I'm not home).

Maybe that's the problem.
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