BV11/V1/Avant Smart problems after last update

40 replies
vikinguk
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vikinguk
Bronze
Posted January 2, 2016 at 18:09 GMT
#2056608

Since the last software update when I turn on the DTV/ Smart function I get the apps page with all the rectangles for iPlayer, Internet etc etc but the selection highlighting has gone so it's near impossible to know what you are selecting. The search function at the top of the page cannot be used because the keyboard no longer comes up.

There do appear to be some new TV On Demand choices that appear alongside the B&O advert top right on this page. The strange thing is that you can get the TV On Demand selections to highlight, and also the B&O advert will highlight. If you click the advert the cursor does appear but only when viewing the B&O pages.

Does anyone else have this problem or does something need resetting on my TV?

Graham

9_LEE
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9_LEE
Bronze
Posted January 2, 2016 at 19:13 GMT
#2056609

I've just had a customer email me to say the DTV is playing up where the remote doesn't seem to be working on it..

Anyone else have these issues?

Lee

L(
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luthier (archived2)
Bronze
Posted January 2, 2016 at 20:11 GMT
#2056610

Hi Lee and Graham,

I have the same problem on my BV11 - can't tell what app I'm on. This only happened recently.

Tony

vikinguk
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vikinguk
Bronze
Posted January 2, 2016 at 20:19 GMT
#2056611

luthier wrote:

Hi Lee and Graham,

I have the same problem on my BV11 - can't tell what app I'm on. This only happened recently.

Tony

It's a relief to know that it seems to be a software problem that will ultimately be corrected. I reported the issue using the apps feedback link on the TV... but I don't know whether that feedback goes to B&O or the Smart consortium (or whether, for that matter, it gets used for problem reporting, although there was a button to report the apps not working.)

Graham

S(
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Simonbeo (archived2)
Bronze
Posted January 2, 2016 at 22:19 GMT
#2056612

Same issue with the V1. Must be recent too. Do we wait for the next update?

J(
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jonm27 (archived2)
Bronze
Posted January 2, 2016 at 23:06 GMT
#2056613

Yep same problems here.

Jon

vikinguk
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vikinguk
Bronze
Posted January 3, 2016 at 09:03 GMT
#2056614

Hopefully B&O dealers will be swamped with similar queries on Monday (if not before) from non-Beoworld owners of BV11's and V1's and HQ will get onto the problem asap.

A short term but not very satisfactory fix is to go to the green 'Move'  button when it appears on the bottom of the screen. That then shows the selected app after which you should press green again to cancel the move. Having identified one App you can then count left or right to the one that you are trying to open (and check again if necessary with using the green button twice).

Graham

B(
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BEO_DXB (archived2)
Bronze
Posted January 3, 2016 at 09:30 GMT
#2056615

This problem also exists on my Avant 55. I have emailed B&O support.

 

 

B(
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BeoGreg (archived2)
Bronze
Posted January 3, 2016 at 10:23 GMT
#2056616
Don't have this smart tv problem on BV11. In fact smart tv is faster than ever !

What I have thought with last update is a dead Deezer. Only the Deezer screen appears and nothing more. Can't access to music. Spotify is fine only Deezer.
R(
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reprosteve (archived2)
Bronze
Posted January 3, 2016 at 13:01 GMT
#2056617
Hi

Same here can't select anything on my bv11

Steve
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