Your Dealer under the Warrantee should Swop your Bad tv for another new One!

Bv7Mk3 wrote:

Your Dealer under the Warrantee should Swop your Bad tv for another new One!

I agree with everyone who said that the right move by the dealer is to get you a new television. My rule of thumb is if someone buys something brand new, and within the first year or so, if there are multiple issues, replace it. Crossing my fingers that they do right by you.

Michael, is the glass sliding down the front facia of the television, or are the gaps you're pointing out behind the front glass? Regardless, for something costing over $10000US, that should NOT be happening, especially on your second television.

Michael wrote:

Yes, it is a pity. And look at this:

https://dl.dropboxusercontent.com/u/2024235/B%26O%20-%20QC%20issues/example1.jpg https://dl.dropboxusercontent.com/u/2024235/B%26O%20-%20QC%20issues/example2.jpg https://dl.dropboxusercontent.com/u/2024235/B%26O%20-%20QC%20issues/example3.jpg https://dl.dropboxusercontent.com/u/2024235/B%26O%20-%20QC%20issues/example4.jpg

KMA wrote:

Looks to me like the front glass is about to drop off. Was it like this from the beginning?

Do you have a record of your original serial number from the 1st purchase? I've never seen that in all of the Avants I have put up. I wonder if the dealer fixed it locally or swapped out for a fixed unit in their possession that was affect by the known screen issue. I would be surprised if it left the factory like that. 

Hi Michael

I have exactly the same issue as you have. At daylight this gap on top between screen and bezel is quite obvious. I allready informed me Dealer but no answer from B&O yet.

Please keep us posted as I will do the same. Otherwise I'm quite happy with the Avant and for me it is a very attractive package of sound, picture and B&O Magic.

good luck, Chris

Hi Mike,  Sorry to hear of the issues with your Avant, and you are right to feel disappointed even if you feel that you shouldn't complain.  It is your right to complain if something you purchased is not right.

Wishing you every success.  

I would be asking for an entire replacement. 

BeoMegaMan wrote:

Do you have a record of your original serial number from the 1st purchase? I've never seen that in all of the Avants I have put up. I wonder if the dealer fixed it locally or swapped out for a fixed unit in their possession that was affect by the known screen issue. I would be surprised if it left the factory like that. 

Hi BeoMegaMan, yes I think I do. I have both boxes still so it should be on them. 

I am not sure what might have happened to it but it looks intact in any other way ( I havent even dared looking for dust or fingerprints since I have seen it on every Avant in stores etc..).