Beware of firmware version 1.15.16926

167 replies
...

I ran into issues again this evening when trying to play music on my BS1.  After a power-cycle it's now producing sound again.  I don't think the app has anything to do with this because I still run into issues when trying to join my BV11 -- using the controls on the BeoSound -- when watching TV.

koning wrote:

If you hear all those problems whats your vision in this case

I have no vision - just telling how my own setup works.

MM

Location: Flensborg————Danmark

I can confirm my A6 does now the same. Switch TuneIn channels back & forth enough times (not even that many) and you lose sound and all sensible response both via the app and contact operations. Only way to get back to playing seems to be pulling the plug.

tournedos wrote:

I can confirm my A6 does now the same. Switch TuneIn channels back & forth enough times (not even that many) and you lose sound and all sensible response both via the app and contact operations. Only way to get back to playing seems to be pulling the plug.

Both the Moment and A6 has problems, I can get both to crash by searching in the song, especially when returning to 0 seconds, where both go into a loop, and not playing the song. If I then slide forward to 30 seconds sometimes they start playing, sometimes they crash.  I hope they will get this fixed soon.

 

/Jacob

I really hope that everyone with problems have reported that to BeoCare. 

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png

Beocare just reply that they are aware of the problem, here is their reply :

Thank you very much for your feedback through the Bang & Olufsen app. We are aware of the issue and are doing our utmost to resolve the issue as soon as possible.
I shall revert to you by e-mail as soon as I have news - until then, I am afraid, the only option is to make a power cycle.
We sincerely apologize for the trouble.

Hi,

I reported it to Beocare yesterday and sent the log files from my Essence, today I had the following speedy response, so they are on the case:

'It appears to be related to an network connection issue which unfortunately was introduced with the latest software update. Our technicians are working on a solution, and I shall make sure to let you know as soon as I know more.'

Paul

Thanks for sharing that.  As somebody that is relatively new to B&O I hadn't reported it to BeoCare.

I am living in Belgium, and my Essence mk2 has firmware version 1.15.16925. Automatic software update is activated, and the app says my software is up-to-date. 

Do we know if B&O has stopped deploying this firmware version 1.15.16926? Reading the above comments, that certainly would be a smart idea!

I'm suffering from all issues mentioned above and just checked the end of my software # on both Essence and A9 : it's 925, not 926!

(and 926 doesn't seem to be available. So it's either firmware 1.15 (vs 1.14), or the v1.2 (now 1.3) app, or a combination of both, nothing to do with 925 vs 926...

...
or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.