Beware of firmware version 1.15.16926

167 replies
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After updating my BeoSound 1 & 2 to firmware version 1.15.16926.161680342 there are some serious issues.

1. Seeking forward or backward in a track from the B&O app confuses the BeoSound, leaving it in a state where it is shown as playing in the app but no sound is produced.  No amount of fiddling in the app will fix this.  To get things working again all BeoSound's need to be power-cycled.

2. Skipping forward or backward using the controls on a BeoSound only allows the last or currently playing songs to be selected (e.g. skipping backward twice starts the current song again, skipping forward twice starts the previous song).  After this trying to change the song from the app causes the BeoSound to cease producing sound (see above).

3. Sometimes when attempting to join a multiroom experience the BeoSound will blink its light twice and then go into standby.  A power-cycle usually fixes this - if not a factory reset is needed.

I'm pretty fed up with this.  B&O clearly don't test their software properly, and as somebody that has been in the software business for many years (software engineer for 10+ years) I can't quite figure out how this keeps happening.  And don't give me the sob story about the company being in hardship, it's no excuse.

Just out of curiosity, did you try unplugging and then plugging in the BeoSound 1 and 2?  I don't have either device, but I have had to power cycle my essence mk2s after certain software updates (including the last one).  After a power cycle, they worked flawlessly with the new software.

I am having similar issues, but adding to that completely unstable TuneIN player experience on BeoLab player. it sporadically drops the connection and remains non-responsive until power-cycle or reset. 

not to mention that even readme files aren't update for versions 1.15 

https://support.bang-olufsen.com/hc/en-us/articles/214198925-Software-Updates

I'm having similar problems with my BeoSound Essence Mk 2 since the update to software version 1.15.16925.

The app continually freezes and the now playing screen shows the system is in standby when its not, or it states that a Deezer track is playing, no cover art and no sound!

I've had to reset the Essence 3 times in the past two days.

Paul

I had the same problem again this morning.  I was playing music on my Moment and was able to successfully join from the BS1.  My BS2 on the other hand just flashed it's light, made a pop sound, and then went back into standby.  I had to unplug it and plug it back in to get it to join.

Sounds like someone needs to teach B&O about "regression testing."

Same problem here. But I'm not sure it's firmware 1.15 : I think the problem started with B&O app version 1.2...

mbee wrote:

Same problem here. But I'm not sure it's firmware 1.15 : I think the problem started with B&O app version 1.2...

I think the problem is between B&O and Deezer (maybe HiFi related, API related?). The problem also exist when leveraging the Moment JukeBox interface running the 2.2 beta version.

 

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png

So good news is that after a year of my essence remote not working this is fixed now. Most people will have auto update on I guess, I will switch that off. I haven’t noticed any issues yet, use only spotify connect

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