Beplay M5 not connecting to Google Home App

5 replies
S(
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SB (archived2)
Bronze
Posted January 25, 2021 at 19:42 GMT
#2150919

I am having issues connecting my Beoplay M5 to the google home app.  I have the latest speaker software, M5 is showing in the B&O app and the speaker has been set to Chromecast enabled. I have a Chromecast enabled Naim-Muso that shows in the Google Home app. The M5 connected once after a reboot protocol, and now it is not showing at all in the Google Home app.  The M5 speaker works with Spotify connect.

I have done factory reset and it is connected to my WIFI network and it is bluetooth enabled.  Every other chromecast enabled speaker I have appears in the app, paired, but not the M5.

Any help would be greatly appreciated.

Thanks

ST
Offline
Stan
Bronze
Posted January 25, 2021 at 20:05 GMT
#2150920

There's another thread going on about this, not specifically for the M5, but more generically across of the Chromecast products

/forum/general-discussion-and-questions/chromecast-built-in---workingnot-working

Long story short, it appears to be broken by some changes recently made by Google, and hopefully we'll see an update to fix it soon.

S(
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SB (archived2)
Bronze
Posted February 5, 2021 at 22:06 GMT
#2150921

Just wanted to inform the Forum members, I did a call with Google chromecast tech support who did an assessment, identified the chromecast version on M5 was an old version. They send me the logs and I sent it to B&O support team. They acknowledged the issue and said they are working on it. As of yesterday my M5 dropped out of my network. I reset it by unplugging and re-plugging it. I assumed there might have been a software update (I have set my M5 for auto software update).

All issues are now resolved. M5 is connecting to Google Home and I can add it to my speaker groups. All working well.

I have to comment both Google Chromecast tech support and B&O customer support. They were both extremely helpful resolving this issue, and grateful for sending them detailed logs from my systems to resolve this issue.

S(
Offline
SB (archived2)
Bronze
Posted February 5, 2021 at 22:06 GMT
#2150922

Just wanted to inform the Forum members, I did a call with Google chromecast tech support who did an assessment, identified the chromecast version on M5 was an old version. They send me the logs and I sent it to B&O support team. They acknowledged the issue and said they are working on it. As of yesterday my M5 dropped out of my network. I reset it by unplugging and re-plugging it. I assumed there might have been a software update (I have set my M5 for auto software update).

All issues are now resolved. M5 is connecting to Google Home and I can add it to my speaker groups. All working well.

I have to comment both Google Chromecast tech support and B&O customer support. They were both extremely helpful resolving this issue, and grateful for sending them detailed logs from my systems to resolve this issue

S(
Offline
Snorreme (archived2)
Bronze
Posted February 13, 2021 at 11:12 GMT
#2150923

I have been following this thread as I have a M5 with Theas issues.

Seemd to be fixed, but it is so unstable that the M5 is almost useless.

After reboot the M5 shows up i Spotify, Tidal etc, but wont play. Sometimes it works after trying to connect for 5 minutes. 

Anyone have the same experience?

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