Fidse wrote:

My Ps4 is still not working.

 

 

I tried all the “fixes” suggested on here, and the screen still sometimes goes black, and then comes on again after 30-60 seconds or so, pretty useless when playing FIFA online...

 

 

It works perfectly when plugged straight into the panel, only thing about it, it that it doesn’t automaticaly switch to the input when i turn in my PS.

Talked to Bang & Olufsen today. And they told me there will be a SW update next week to fix this issue. Lets cross our fingers!

tigerisak wrote:

Fidse wrote:

My Ps4 is still not working.

 

 

I tried all the “fixes” suggested on here, and the screen still sometimes goes black, and then comes on again after 30-60 seconds or so, pretty useless when playing FIFA online...

 

 

It works perfectly when plugged straight into the panel, only thing about it, it that it doesn’t automaticaly switch to the input when i turn in my PS.

 

Talked to Bang & Olufsen today. And they told me there will be a SW update next week to fix this issue. Lets cross our fingers!

 

Update on the issue.
The problem lies in the DSS module that will be swapped out for a new one. So you guys that have these issues should contact your dealer ASAP. 

tigerisak wrote:

Update on the issue. The problem lies in the DSS module that will be swapped out for a new one. So you guys that have these issues should contact your dealer ASAP.

Fidse wrote:

Could you elaborate on this, please?

 

 

What is a “DSS modul” and is it only faulty in certain Eclipses, since Emil has got it working on his?

 

 

Thanks.

 

 

tigerisak wrote:

 

Update on the issue. The problem lies in the DSS module that will be swapped out for a new one. So you guys that have these issues should contact your dealer ASAP.

 

 

Got this answer from Bang & Olufsen:

The repair requires a hardware update from SoundCenter, which means that the authorized service partner must perform the repair.

Replacing the HDMI module (also known as the DSSE) is treated as a standard warranty. To facilitate the case processing, please provide the following reference: KE16764

So not sure if this is a fault on all panels.

But my only work with my workarounds,

It should just work, so it seem a bit sad if they have to change all if that is really the case.

I will see what the software updates will bring, but looking forward to hear from you guys.

tigerisak wrote:

Got this answer from Bang & Olufsen:

The repair requires a hardware update from SoundCenter, which means that the authorized service partner must perform the repair. Replacing the HDMI module (also known as the DSSE) is treated as a standard warranty. To facilitate the case processing, please provide the following reference: KE16764 So not sure if this is a fault on all panels.

Fidse wrote:

Could you post your conversation with B&O, so that i can see ecxactly what you asked them, and what they replied?

 

 

tigerisak wrote:

 

Got this answer from Bang & Olufsen:

 

The repair requires a hardware update from SoundCenter, which means that the authorized service partner must perform the repair. Replacing the HDMI module (also known as the DSSE) is treated as a standard warranty. To facilitate the case processing, please provide the following reference: KE16764 So not sure if this is a fault on all panels.

 

 

Went down to my local dealer and told him that I have major issues with DV over 30 Hz and they replied that its a known issue.
Then a couple of weeks later I got this email with a service request. 

The fix is indeed a component upgrade which will be preceded by a software update.

My local dealer contacted me yesterday afternoon and said it would be carried out in the next few months.

It will be carried out in home and is a resolution to the inherent problem with regards to 30hz and Apple TV, 4k blu ray players etc etc.

Finally some good news

fu21 wrote:

The fix is indeed a component upgrade which will be preceded by a software update.

My local dealer contacted me yesterday afternoon and said it would be carried out in the next few months.

It will be carried out in home and is a resolution to the inherent problem with regards to 30hz and Apple TV, 4k blu ray players etc etc.

Finally some good news