Finally, after 6 months of waiting I have had the issue fixed regarding Dolby Vision from external sources (eg. Apple TV 4K). B&O came to my home and changed some of the eletronics in the soundbar, the cable between soundbar and TV panel and also new software.

The service guy fra B&0 said, it had been extreemly complex to indetify the problem and how fix it. He told me, that B&O was still searching for a way to fix the problem with software alone, in order to avoid a major repair operation. He did not know if they would successfull or not.

KRC wrote:

Finally, after 6 months of waiting I have had the issue fixed regarding Dolby Vision from external sources (eg. Apple TV 4K). B&O came to my home and changed some of the eletronics in the soundbar, the cable between soundbar and TV panel and also new software.

The service guy fra B&0 said, it had been extreemly complex to indetify the problem and how fix it. He told me, that B&O was still searching for a way to fix the problem with software alone, in order to avoid a major repair operation. He did not know if they would successfull or not.

Thats really interesting. Went to my Bang Olufsen store here in Frederiksberg in Denmark and got the response that there were still no fix. And this was yesterday. What was your approach?

It seems that the latest FW has generated issues turning the picture on for external devices after Eclipse has been used as speakers. Here is what happens for our tv-set:

When using the Eclipse as speakers - streaming Spotify music to the Eclipse - for a while, and then turn the Eclipse OFF, there is no TV-picture when turning the Eclipse ON again using the remote “TV” + “go”. No picture from the STB, only the sound. Screen is black. This exact error occurs also when trying to use the connected Apple TV 4K box (“TV + Apple TV” + “go”) after using Eclipse as speakers (streaming Spotify). The picture does not come on using the “List” + “Picture On” either, it seems that nothing else works to get the picture on. The sound is ok, but no picture. If we then turn the Eclipse OFF when ‘watching’ a black screen, wait a bit, and then turn it ON again, then both picture and sound are present. Have tried to set The STB and Apple TV both as “Always on” and as “Turn off when in standby”, but the picture does still not get displayed on the screen, only the sound. This occurs only for the external hdmi devices, not for the inbuild Netflix/Amazon/YouTube apps. Have of course unplugged the tv several times, and waited 2-5 min each time. A bit annoying that we need to do the following to watch TV: Turn ON, then wait a bit (black screen) while listening to the TV sound, turn OFF, wait a bit, and the turn ON again. The STB is connected to HDMI-A, ATV4k on HDMI-B. 

I’ve reported this to B&O support, and have sent in logfiles. Haven’t heard anything from them yet, though.

Anyone else experiencing the same? 

I haven't experienced this one, but a few of us have experienced the "opposite":  no sound from any of the sound center sources (Tune-In, Deezer, Spotify, DLNA), but TV sources work fine.  I will keep a look out for this one, too. Disappointing.

Hi BeoET

make a total factory reset. That has solved my problems with no sound for now.

best regards

Martin

Hi, sorry to say that I got the sound-foult back again today when started Deezer this afternoon with BO App. No sound and the sound menu says soundinput 0.0 and soundoutput 2.0. Very strange behaviour.

i have reported to Beocare but NO answer yet!!!!

I personally found the BO app inconsistent.

Sometimes it would work well and other times it would stop the functionality of the BeoRemote one to control the Eclipse.

If I used the app to control the Eclipse then I would have to put the Eclipse into standby using the app.

Then I would revert back to my BeoRemote one. The two would not work together, analogous to LG and the BO marriage it seems.

Having had no suitable response from Denmark and my local dealer,  I decided to abandon the app and stick with the BeoRemote one.

I purchased an Apple HomePod and and together with my Apple 4K TV found streaming to be issue free so no need for Spotify or Deezer.

The HomePod puts BO music products to shame. Primarily because it works and works consistently.

Unfortunately Apple 4k and the Eclipse are not fully functional wrt 30Hz but as we all know thats another story.

Deezer too, is far too buggy on the Eclipse so would avoid.

Sorry about the negativity but the Eclipse seems to be a white elephant - in my experience anyway

The only issue I've seen lately with the app is that it sometimes leaves the TV in a state that is different than what the Beo remote expects.  I forget the exact sequence, but once in a while, I have to re-select "TV + Go" (even though it is currently showing the output from the STB connected to "TV + Go") to make the TV respond to the remote.  Actually, I think it has more to do with not sending PUC commands to the STB.  Yes, it would be better if it did not do this. On the other hand, it's an easy enough to fix, and it doesn't happen that much (touch wood). 

tigerisak wrote:

Any news regarding the Soundcenter and Dolby Vision over 25 HZ on the Apple TV 4K? Still doesn't work with 30 HZ or over.

Just to follow you,

You have Dolby Vision working, just not over 30hz?

In what way are you missing anything?

Emil Jensen wrote:

tigerisak wrote:

Any news regarding the Soundcenter and Dolby Vision over 25 HZ on the Apple TV 4K? Still doesn't work with 30 HZ or over.

Just to follow you,

You have Dolby Vision working, just not over 30hz?

In what way are you missing anything?

Watching US shows for example. Almost everything made in the the US is 30 FPS.