The Eclipse does not allow external boxes such as a 4K Blu ray player, Apple 4k TV, Amazon TV or any other 4K 60HZ devices to play at their optimum.The TV is not ready.

It may do with a software update soon. But seasoned B&O owners like myself (27 years and thousands of pounds later) are staggered by the poor customer services which do not give any clarity over expected resolutions to such problems. These should have been ironed out before sales of the TV.

The decision to drop the NL/ML CONVERTER compatibility with the Eclipse to fantastic, timeless and iconic products is a big disappointment and shows a change in direction for this soon to be 'has been ' company. Yes you can hard wire the products but remote control with a beoRemote one is not possible.

'If this approach was taken by other manufacturers it would be viewed as disgraceful and customers would be up in arms wanting a refund .Regardless of the brand B&O's response is equally appalling. 

There should be no loyalty for a company that takes thousands of pounds from people and does not deliver the goods.

These TV's appear to be Beta models for suckers like myself to buy and fool into thinking its a premium product.

I am neither a fanboy nor a B&O basher' just a fed up owner who's been had.

@fu21

I feel somewhat the same unfortunately

Mikipedia wrote:

I can’t see any uniformity issues either, so i do think the screens are cherrypicked from the batch. Some people complain about this in the lg sphere, but i’ve seen 3 eclipses and none of them had any uniformity issues. So there is some good in that.

Yes, in the AVS/AV forums there are lenghty threads about the uniformity issues: pink/yellow tinted whites and "jail bars" in dark pictures.

These issues seem to be more common with LG's 2017 panels than their 2016 panels, which is odd, since their 2017 panels are better in many ways.

However, it seems to be a typical panel lottery, regardless of brand: there are same compaints for example for both LG & Sony, even though Sony A1 sells for a higher price.

My LG B7V that has the same panel as all OLED TVs based on LG's 2017 panels has no tint or uniformity issues, even though the B7 is an "entry-level" model. Maybe I was lucky. And maybe the odds for getting a good panel get better with higher-priced models?

I would expect that B&O has LG cherrypick the panels for Eclipse, much like B&O used to demand grade A panels from Samsung for their past LCD models. For Eclipse's price, B&O should demand the best and _inspected_ panels from LG. Then again, I don't trust B&O NOT to cut corners with cost these days: I lost interest in their LCD TVs when they switched to inferior TP Vision panels for Avant NG, BV14 and the Horizon.

If Eclipse's panels are free from the typical 2017 OLED panel issues, it is one merit to justify the Eclipse's price: better QC / QA is factored in the cost. That would be a definitive positive.

As mentioned earlier, my 65’ Eclipse has the pink tint in both sides. In AVS forum it seems like mostly the 65’ panel there have issues.

I don’t think B&O get hand picked panels.

fu21 wrote:

These TV's appear to be Beta models for suckers like myself to buy and fool into thinking its a premium product.

To be fair, I felt like that with the early BV7-40's. You won't believe how much hassle I had with the MK3 model and Sky. I spent about 9 months with a B&O technician around my house every few weeks trying to get it to work properly and, effectively, beta test new software for B&O. Often, he'd install a new software update and the TV performed worse than the previous software, so he'd have to force update it to a previous edition.

Then, I upgraded to the BV7-40 MK4 and it blew up about 3 days before Christmas. Dealer, embarrassed, came in Christmas Eve (!) to remove and replace with his showroom version, which I borrowed for a couple of weeks.

So, this 'beta testing' has been going on for years. 

fu21 wrote:

The Eclipse does not allow external boxes such as a 4K Blu ray player, Apple 4k TV, Amazon TV or any other 4K 60HZ devices to play at their optimum.

Could you expand on that re 4K Blu ray player? I read about the Apple TV problems but I didn't think it affected anything else?

BestSound wrote:

As mentioned earlier, my 65’ Eclipse has the pink tint in both sides.

Is there a YouTube clip or something similar you can view to check the screen quality? Ideally while dealer is installing it so it can be rejected straight away if there is an issue?

There are positive and negative statements to be made regarding the Eclipse, and I do believe that B&O HQ needs to hear them. Dealers are facing customers with non-functioning TV's, and it helps to read about similar incidents here before they talk to tech support. When you do not sell that many Eclipses you may think that you just go a single model with a fault.

And the "bashers" and "fanboys" provide feedback through this forum to Struer that other channels can't.

B&O were at the top of the game in the MX-days, and perhaps they should have replaced the in-house MX-experts or hired more "new platform/flat panel" experts? Since the introduction of flat panels they have tried to catch up with fast moving technology with their old mindset. And they had to make money. The Avant with 61 moving parts in the speaker alone was too expensive to make a decent profit, and they tried to cut cost and introduced the NG version - but cutting corners often introduces more issues than it solves: The Avant NG/14 series were haunted by SW issues, and going for a pure 3rd party platform became a logical quick-fix for the Eclipse - and they could reduce staff even further. But they may be below the critical mass of in-house expertise now - can they even provide the necessary QA/QC for the SoundCentre, not to mention tech support? I guess the fact that Apple dropped the actual Apple TV (and just updated their add-on box, which is hardly a TV) says a lot about this segment.

Perhaps the feedback given on BeoWorld may change or at least adjust the current direction of B&O.

And you should have heard the Danish dealers at the last meeting with B&O HQ! Bashers with a capitol B. So it may not be the BeoWorld users that need to change or are to be blamed, it may very well be B&O and their new direction.

Perhaps B&O's management should remove the dust from their

It all boils down to the fact that B&O were never a software company. They were brilliant at making tv's till Software started being added in massive amounts. They are having to adapt and this will take some time. I actually think that a lot of manufacturers are battling with software issues as there are so many variables especially when making overly tailored products. Bluetooth issues in other products are also causing massive headaches for manufacturers. Cell phone companies are pushing out new products faster than they ever have therefore requiring a change of software. 

I have a friend who is the CEO of a company that manufactures communication equipment for the military all over the world. They developed a batch of radios that worked flawlessly and sold well. The 2nd batch was plagued with issues and had to be returned. The cause of the issues was pinned down to the manufacturer of the bluetooth component who had changed something in their software without notifying them thinking it wouldn't be an issue. This was a huge expense to the company to now change the software, recall all radios from around the world and repair them. 

So as much as software issues are terribly annoying to customers, I do understand their predicament especially as B&O wouldn't manufacture their own bluetooth components. This is just one example of what could go wrong. 

Just like the Jarman brothers had a section in their B&O book called "The survival years" this is probably another era of the same for B&O. They rebranded many a product in those days with barely any changes, people seem to forget that. Introduction of Beoplay has made them survive. If they have had to downscale to keep going and then grow again, they must do it. A lot of their products are now null and void...no more hifi's, no more cd players...all gone. People stream from their phones. 

As much as people need to inform them of issues and disappointments, they also need people like here at Beoworld to back them. Complain if you think its going to be to their benefit not because it might fuel their demise.

 

 

Beer_Baron wrote:

BestSound wrote:

As mentioned earlier, my 65’ Eclipse has the pink tint in both sides.

Is there a YouTube clip or something similar you can view to check the screen quality? Ideally while dealer is installing it so it can be rejected straight away if there is an issue?

Yes, at YouTube you can search for “white test screen” for checking tint or color uniformity and “5% grey test screen” for check of banding in dark areas.