9 LEE wrote:
I'm sorry, but everyone saying this is 'normal' is talking rubbish. You have a faulty panel. It should be replaced under warranty.
I've seen this not once, but twice on 75" versions. Both customers got that email, both customers insisted it was a panel fault, and after kicking up a fuss both customers had them replaced under warranty.
Samsung made the panels, and if they're faulty surely the cost of replacement is down to them?
The worst instances of the vertical lines can usually be seen against a green background, such as a football match. The lines are there permanently - they don't move with the image. They then disappear when the screen is predominantly white or grey (from memory).
You have bought an extremely expensive TV, and also spent a lot of money on speakers. Do not accept something you are unhappy with. You have paid enough to have that right.
Lee
I agree.
In the industry, panels are graded by manufacturers from A+ to B- (if I recall correctly) – there are a few quality variations within the same panel model. B&O is known to demand & buy the absolute best panels, but obviously they don't always get them.
Is the panel in an Avant bought in December 2016 still supplied by Samsung? With the never BeoVisions (BV14, Horizon, and at least Avant NG) B&O has switched to panels from TP Vision / Philips. It's no secret that these panels are rated inferior to their Samsung counterparts in the industry.
There was a refresh in the Avant lineup between the original version and the NG version. I wonder if they changed the panel supplier at that time? On a timeline, December 2016 falls into the "Re-instated" period, before Avant NG.
I hope the matter gets resolved.