Hi Rob

Welcome to BeoWorld.

First question, do you have an external box such as Sky or Virgin+ connected? If you have you will likely have a thin cable with an inra red emitter stuck to the front of the box and the other end plugged into the back of the TV.

It is possible that you have plugged the jack plug into the wrong socket, the sypmtoons would fit that. If you have the STBc emitter plugged in anywhere, remove it and see if the TV works. If it does, you just need to check the inside of the cable cover panel to see where the jack plug should be placed.

Hope that helps.

Regards

Opman

Thank you so much, that has fixed my problem, I had the IR plugged in to the 'in' not one of the 'out' plugs.

I cannot tell you how much searching the internet I have done and calling dealers and speacialists.

Thank you

Rob 

research19678 wrote:

Thank you so much, that has fixed my problem, I had the IR plugged in to the 'in' not one of the 'out' plugs.

I cannot tell you how much searching the internet I have done and calling dealers and speacialists.

Thank you

Rob 

Glad to be able  to help. 🙂 It's a mistake you only make once and I can imagine your frustration. At least this one didn't cost you anything to fix.

Regards

Opman

(Bang & Olufsen of Liverpool)

Hello Opman!

I would like to learn here on the forum: So please tell me, why the TV does not start up when just a PUC cable is mis-connected...

Regards Elmar

Hi there if you have a IR plugged into the IN it disables the tv's built in IR.

I learned this years ago when my projector screen used to get in the way of the sensor.

thanks a lot!