meandmyshadow wrote:

On point 1, is you box shutting down or are you just losing the picture, what i mean by that is can you still get the Sky menus, TV Guide etc, or does the whole thing just die?  The reason I ask is that a lot of Sky HD boxes are failing with the new software that has been downloaded but the symptom is no satellite signal message but still menus to navigate.

The TV crashes, not the Sky box. I've not experienced a scenario where I can't control the Sky box and the TV should still operate, even if the Sky box did crash.

The Sky box is fine and can still be 'controlled' via the Sky controller, if necessary. What's happening is that the TV intermittently seems to start to mute the signal, then the picture fragments, then the entire TV crashes and won't respond to the remote. The only way around that is to turn the mains off and power up the TV again. I've attempted to take the cables out and put them back in to the TV, thinking it might be a cable fault (unlikely).

The Sky box is is only connected via HDMI and the TV doesn't crash when watching DVB-HD, internal Blu-ray or any other connected device (ie. PS3).

The 'good' news is that the TV is crashing far more infrequentely than on Thursday. It can go a whole hour or more (!) before it crashes. If also found that I can stop it crashing by moving to DVB-HD (ie. away from Sky) when the picture starts breaking up, then back to Sky. There's about 10 seconds or so before it crashes.

I'm starting to think it's some kind of HDCP issue.

meandmyshadow wrote:

This is not a problem that i am aware of, you have to select the transmitter from the tuning menu.  The DVB module logs the channels in order of frequency, so when you select your local transmitter from the tuning menu it puts them back into the correct order.

It was the dealer who set it up this way. It should be more straightforward than selecting the transmitter. I don't even know the name of our transmitter. I work in IT tech and this isn't 'easy'. It should be easy.

EDIT: I've just checked the DVB-HD options and can't understand/find how to select the transmitter?

as steve jobs said hdmi / hdcp is a 'whole world of hurt'

maybe it's not really bno's fault at all ??

my brother has a sony set up and has problems all the time with his dvd , blu ray amp and tv combo - the whole hdcp thing is an UTTER pain in the botty

Flappo The Grate wrote:

as steve jobs said hdmi / hdcp is a 'whole world of hurt'

maybe it's not really bno's fault at all ??

To be fair Flappo, the MKIII had sw issues after sw issues. To pass the blame away from the manufacturer, would be easy. If it had been a £1000 TV, perhaps we could be more forgiving. But as it's a £10,000 TV, which then requires my dealer to request a B&O engineer (not the dealer engineer) to perfom each sw update, makes the situation less forgiving.

B&O had enough time to get the MKIII right. By the time I handed over my MKIII, it was problem-free. It's not as if B&O couldn't learn from their own lessons. The MKIII barely differs from the MKIV, in terms of chassis.

fair enough , i just wanted everyone to see we're giving bno the benefit of the doubt.. i'd hate to be accused of trolling :)

my love affair with bno is rapidly dissipating and reading experiences like yours only exacerbates the situation

they really seem to have completely lost the plot in the bno engineering division recently and their software writers need a good sharp kick up the backside pronto

Flappo The Grate wrote:

they really seem to have completely lost the plot in the bno engineering division recently and their software writers need a good sharp kick up the backside pronto

I do worry** about which staff were made redundant when B&O cut back on staff numbers through 2008.

In my previous employment, my position became almost untenable at one stage after they made 1/3rd of the staff redundant. My team went from 13 to 7 people. Problem is that this then affects quality. If you're used to 13 people within a team, then you're trying to do the same work, meeting the same high (or higher!) targets, with 6 fewer staff members, you have to start cutting corners to get results.

**DISCLAIMER: that thought is a general personal opinion from myself and is not a representation of the thoughts from the owners of this board or website.

moxxey wrote:

meandmyshadow wrote:

This is not a problem that i am aware of, you have to select the transmitter from the tuning menu.  The DVB module logs the channels in order of frequency, so when you select your local transmitter from the tuning menu it puts them back into the correct order.

It was the dealer who set it up this way. It should be more straightforward than selecting the transmitter. I don't even know the name of our transmitter. I work in IT tech and this isn't 'easy'. It should be easy.

EDIT: I've just checked the DVB-HD options and can't understand/find how to select the transmitter?

This is the message I got regarding the tuning and it resolved all issues:

BeoVision 8 is storing the channels in ascending order of the freqency. To store in a more logical order select source for the DVB-HD module i.e. 'DTV' or 'TV' depending on your configuration, followed by 'MENU' and '1'. From the on-screen list select your local transmitter (in our case at Winnersh this was Berks & North Hants.) and then press 'GO'.

Please note that this module will also be fitted to the new chassis BeoVision 7.

Hope it helps!

Done and it works. How absolutely bonkers is that?! Not intuitive at all. Well, at least it's sorted now.

I used to play a lot of golf in Winnersh!

I'm glad it's sorted, as I said it wasn't an issue but a nature af the product perhaps not intuative but that's what your installation is for, they should have known about it really.  Still that's the beauty of BeoWorld :)