Beovision 14 - Disappointing? Help!

34 replies

I have recently purchased and installed a new BeoVision 14 and frankly I'm not impressed. This could be because I need help setting it up but it may also be due to the fact that it is a disappointing product!

I'll outline my main problems below and would ask if anyone can point me in the right direction or maybe advise me on my chances of getting a full refund from B&O.

My main problem is with the quality of picture, not the sharpness but the contrast, no matter how much I play with the myriad of settings I cannot get a good evenly balanced picture. The dark areas always seem to be too dark and lacking in detail which results in the lighter areas of the picture having far too much 'pop' which results in a strange overly contrasty picture which is difficult to look at for any period of time.

I have also noted a slight lagginess when viewing normal TV via Freeview.

The other problem I have is that the text on the guide is so faint and small that you can't easily read it..... Not to mention the fact that when you are trying to adjust the picture you can't see the picture at the same time so every time you make an adjustment you have to go back out of settings to look at the picture again.

I have the latest firmware installed and I'm currently trying to book the engineer who installed it to return and help me out.

Am I doing something wrong or is this a problem others have experienced?

On my previous bv 1146 I spent several hours  to set it correctly for having a good picture quality.

I have succeeded after 3 or 4 times.

It was disappointing at start but after the picture was very good.

 

 

 

 

I didn't love the picture initially, though I'm quite happy with it now.....I'd like to say I monkeyed around with the settings a lot, but the only thing I've turned off is the judder cancellation, I wouldn't recommend having it on full...in the end it is a "stronger " picture, than the older screens in the BV11 and (non NG) Avant...in some cases it will look more preferable to some..... the only issue where I concur is the dark scenes, where I think it can struggle....don't know how the previous screens compare in this regard I'm afraid....my BV12 (plasma) is much better at dark scenes than the 14, but probably also the 11/Avant...

As for the dim menu, I get that occasionally, don't know why....think the adaptation sensor can miscommunicate by mistake depending on the room conditions, affecting the text brightness....I'll report this back, should be fixable

Thanks for your response - what I really like about the £200 LED Sony TV I have in my kids' play room is that when I un-boxed it and turned it on the picture was very good. I've never had to change any settings, it just works.

I've paid around £7000 for this B&O TV and it's been a fight from the beginning and I still haven't got a TV which is anywhere near relaxing and pleasant to watch.

I've been cruising the forums here and there seems to be a benevolent attitude towards B&O kit similar to that you might expect towards a frail elderly relative. People are willing to battle on the face of poorly designed, over complicated technology and failed software updates in order to try and get near to a place where the product works acceptably.

For this money I need it to work, flawlessly from the start. 

Well I know what you mean....the software issues are well documented, and even if they're mostly sorted, taking 5 months to get there isn't right clearly....

In the end when the stuff works, they're very pleasurable, but I agree it shouldn't be a chore...

The screens in the newer TVs are globally dimmed and backlit, which on the surface isnt quite as good as the previous screens which were locally dimmed albeit edge lit.....might be worth looking at a BV11 to see which you prefer....though I don't know how much 4K matters to you......
Beowuulf wrote:

Thanks for your response - what I really like about the £200 LED Sony TV I have in my kids' play room is that when I un-boxed it and turned it on the picture was very good. I've never had to change any settings, it just works.

I've paid around £7000 for this B&O TV and it's been a fight from the beginning and I still haven't got a TV which is anywhere near relaxing and pleasant to watch.

I've been cruising the forums here and there seems to be a benevolent attitude towards B&O kit similar to that you might expect towards a frail elderly relative. People are willing to battle on the face of poorly designed, over complicated technology and failed software updates in order to try and get near to a place where the product works acceptably.

For this money I need it to work, flawlessly from the start.

Changed all my BeoVisions now for Sony's, yes need extra (Beolabs) to sound good.

But picture better imho and software and ease of use (with Elan system) different class.
The move to Android was the nail in the coffin for B&O TVs and me. Terrible move. The BV11 is the last TV I'd entertain.
Beowuulf wrote:

I've been cruising the forums here and there seems to be a benevolent attitude towards B&O kit similar to that you might expect towards a frail elderly relative.

😂🤣 so true

Hysterically funny

But yes that is how we tip toe around some issues

Beowuulf wrote:
I've been cruising the forums here and there seems to be a benevolent attitude towards B&O kit similar to that you might expect towards a frail elderly relative. People are willing to battle on the face of poorly designed, over complicated technology and failed software updates in order to try and get near to a place where the product works acceptably.

That's nothing new. I had about a years-worth of pain and hassle when my BV7-40 MKIII refused to work properly with a Sky box. I became a guinea pig for new software updates - which required a B&O engineer to visit my home each time - for about 12 months. Then the moved me up to a BV7-40 MKIV which promptly failed after a few weeks. I then had to have a replacement for the replacement.

I will agree that B&O quality is not what it should be on the new screens, but please don't think that the competition is much better.

My two year old Samsung, which cost almost the same as my Horizon at the time, have not been able to download software updates for more than a year, the apps in the SmartTV section works less than 1/3 of the time, the video-call using Skype that my kids loved is no longer supported (and hence just disabled) etc. Final nail in the coffin was that the Netflix app was disabled from one day to the next, not to mention that the TV is unbearably slow in daily use. Sony might be better though.

 

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